Account Operations Representative – Temporary

Jobtailor; North Vancouver; On-site; CAD 45,000 - 65,000; Full time

Job summary

Jobtailor is seeking an Account Operations professional in Canada to support B2B sales operations and order management. The role involves acting as a primary contact for inbound leads, coordinating with channel partners, and ensuring smooth order fulfillment and logistics across Embellished Retail and Uniform programs.

The ideal candidate will have 2+ years in customer-facing roles, experience with Salesforce and SAP, and strong Excel skills.

Qualifications

• 2+ years of customer service, retail, or customer-facing experience.
• 1+ years of experience supporting B2B sales or business customers.
• Strong communication skills and ability to collaborate with sales teams, customers, and cross-functional partners.
• Proactive, solutions-oriented approach to problem-solving.
• Exceptional organizational skills, accuracy, and attention to detail.
• Proficiency with Microsoft Office applications, particularly Excel.
• Experience with CRM platforms such as Salesforce.
• Experience with ERP systems such as SAP.
• Ability to adapt to changing priorities and manage multiple tasks in a dynamic environment.

Responsibilities

• Assist the Account Operations Supervisor in executing strategic commercial service objectives and supporting operational initiatives.
• Serve as the primary point of contact for inbound sales leads, managing inquiries and connecting prospects with appropriate channel partners.
• Oversee day-to-day order management, including order fulfillment and resolution of order, shipping, logistics, and return-related issues.
• Support the B2B Embellished Retail and Uniform Program by maintaining tracking tools, coordinating embellishment requirements, and managing Salesforce and SAP activities.
• Maintain commercial reports, sales tools, and content across internal and customer-facing platforms.
• Use inventory and order reporting to monitor demand, track product movement, and identify inventory optimization opportunities.
• Maintain customer and product data across systems.
• Develop and maintain process documentation, training materials, and workflow standards.
• Drive process improvements and automation initiatives.
• Enhance reporting and analytics capabilities for actionable business insights.
• Collaborate on inventory management, demand planning, and customer service process optimization.
• Support system enhancements and technology implementations.
• Develop training resources, operational standards, and best practices.
• Contribute to strategic initiatives that improve customer experience, support growth, and optimize commercial operations.
• Travel as required to tradeshows, customer visits, and owned events

Skills

Order Management

B2B Sales Support

Cross-functional Collaboration

Attention to Detail

Proactive Problem-Solving

Tools

Salesforce

SAP

Excel

CRM Systems

Job description

• Assist the Account Operations Supervisor in executing strategic commercial service objectives and supporting operational initiatives
• Serve as the primary point of contact for inbound sales leads, managing inquiries and connecting prospects with appropriate channel partners
• Oversee day-to-day order management, including order fulfillment and resolution of order, shipping, logistics, and return-related issues
• Support the B2B Embellished Retail and Uniform Program by maintaining tracking tools, coordinating embellishment requirements, and managing Salesforce and SAP activities
• Maintain commercial reports, sales tools, and content across internal and customer-facing platforms
• Use inventory and order reporting to monitor demand, track product movement, and identify inventory optimization opportunities
• Maintain customer and product data across systems
• Develop and maintain process documentation, training materials, and workflow standards
• Drive process improvements and automation initiatives
• Enhance reporting and analytics capabilities for actionable business insights
• Collaborate on inventory management, demand planning, and customer service process optimization
• Support system enhancements and technology implementations
• Develop training resources, operational standards, and best practices
• Contribute to strategic initiatives that improve customer experience, support growth, and optimize commercial operations
• Travel as required to tradeshows, customer visits, and owned events

Requirements

• 2+ years of customer service, retail, or customer-facing experience
• 1+ years of experience supporting B2B sales or business customers
• Strong communication skills and ability to collaborate with sales teams, customers, and cross-functional partners
• Proactive, solutions-oriented approach to problem-solving
• Exceptional organizational skills, accuracy, and attention to detail
• Proficiency with Microsoft Office applications, particularly Excel
• Experience with CRM platforms such as Salesforce
• Experience with ERP systems such as SAP
• Ability to adapt to changing priorities and manage multiple tasks in a dynamic environment
• Ability to balance autonomy and collaboration
• Passion for getting outside and living it
• Candidates must be eligible to work in Canada

Core Competencies

Demonstrates expertise in order management, customer service, and B2B sales support, with a strong focus on process improvement and operational efficiency. Proficient in utilizing Salesforce and SAP for effective inventory and data management.

Highest-signal resume keywords

• Order Management
• B2B Sales Support
• Salesforce Proficiency
• SAP Experience
• Process Improvement

ATS Optimization Keywords

Hard Skills

• Order Fulfillment
• Inventory Optimization
• Reporting and Analytics
• Process Documentation
• Demand Planning

Soft Skills

• Strong Communication Skills
• Proactive Problem-Solving
• Exceptional Organizational Skills
• Attention to Detail
• Collaboration

Industry Keywords

• Customer Service
• Retail
• Commercial Operations
• Embellished Retail
• Logistics

Tools & Technologies

• Microsoft Office
• Excel
• CRM Platforms
• ERP Systems