Customer Service Representative

Omega Holdings; Ingersoll; On-site; CAD 42,000 - 54,000; Full time

Job summary

Omega Holdings is seeking a Customer Service Representative to interact with customers and address inquiries and complaints. The role involves handling orders, tracking fulfillment, and maintaining customer records across channels for timely resolutions.

Ideal candidates have 2+ years in customer service, strong communication, and proficiency with Word, Excel, and Outlook. On-site position with responsibilities spanning support and light accounts receivable tasks.

Qualifications

• 2+ years' customer service experience required.
• High school diploma or equivalent.
• Proficient with Word, Excel and Outlook; able to learn new software.

Responsibilities

• Interact with customers via telephone, email, online chat, or in person to provide support and information on products or services.
• Collect and enter orders for new or additional products or services.
• Monitor customer orders with purchasing to ensure requirements are met.
• Field questions and complaints; escalate when needed to specialists or staff.
• Resolve customer problems and concerns promptly.
• Maintain customer accounts and records of interactions.
• Occasionally assist in Shipping and accounts receivable collection.

Skills

Excellent communication

Service orientation

Proficient Word/Excel/Outlook

Multi-tasking in fast-paced env

Education

High school diploma or equivalent

Tools

Word

Excel

Outlook

Job description

The Customer Service Representative will interact with the company’s customers by addressing inquiries and resolving complaints.

Duties/Responsibilities

• Interacts with customers via telephone, email, online chat, or in person to provide support and information on products or services.
• Collects and enters orders for new or additional products or services.
• Monitors customer orders while working with purchasing department to ensure meeting customer requirements are met.
• Fields customer questions and complaints; when the issue is beyond the representative’s knowledge, forwards to the assigned specialist or other appropriate staff.
• Ensures that appropriate actions are taken to resolve customers’ problems and concerns.
• Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
• Performs other related duties as assigned, including occasion backup in Shipping area.
• Assists with Accounts Receivable collection.

Required Skills/Abilities

• Excellent communication skills including active listening.
• Service-oriented and able to resolve customer grievances.
• Proficient computer skills (Word, Excel, Outlook) with the ability to learn new software.
• Able to multi-task and work in a high paced environment.

Education And Experience Requirements

• High school diploma or equivalent.
• 2+ years' customer service experience required.

Physical Requirements

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 (30-50) pounds at times.