Customer Service Representative

Vast Auto Distribution; Montreal; Vor Ort; CAD 38.000 - 46.000; Vollzeit

Zusammenfassung

Vast Auto Distribution in Montreal, QC seeks a customer service agent to handle calls from our valued customers, process orders, and provide accurate information. The role emphasizes bilingual communication and teamwork.

You will collaborate with multiple departments, enter orders, and strive to meet KPIs while delivering courteous, efficient service in English and French.

Qualifikationen

• High school diploma completed; 2 years of customer service experience.
• Excellent bilingualism in English and French (English mandatory).
• Proficiency in Microsoft Office Suite (Outlook, Excel).

Aufgaben

• Answer incoming calls and resolve inquiries while upholding company standards.
• Enter orders from various sources into the systems.
• Coordinate with multiple departments to service internal and external customers.
• Handle routine billing queries and provide pricing information.
• Perform data entry and administrative tasks in the customer service department.
• Manage support tickets and ensure timely resolution.
• Aim to achieve department KPIs at a satisfactory level.

Kenntnisse

Bilingual English/French

MS Office Suite

Customer service excellence

Team collaboration

IT systems navigation

Multitasking under pressure

Ausbildung

High school diploma

Tools

Microsoft Office

Jobbeschreibung

As a unionized employee of the customer service team, the customer service agent is responsible for answering incoming calls from all Vast-Auto Distribution customers and diligently handling customer inquiries and orders. This role requires interaction with multiple departments to provide quality service to both internal and external customers.

Job description:

• Ensure consistent and professional customer service by handling customer calls from start to finish while adhering to Vast-Auto Distribution’s standards, policies and values.
• Make outgoing calls to gather various types of information (deadlines, follow-ups, communication with other departments).
• Provide impeccable support to customers (pricing, various billing inquiries, general questions, customer satisfaction improvement, service hours, or any other information).
• Enter orders from various sources into the systems.
• Perform various administrative tasks related to the customer service department (e.g., data entry, billing, reception backup, etc.).
• Manage customer OTRS requests and resolve tickets generated by the system.
• Achieve and maintain all departmental key performance indicators (KPIs) at a satisfactory level.

Job requirements:

• High school diploma completed and 2 years of relevant experience in customer service.
• Excellent bilingualism, both oral and written English and French (Note: English is mandatory). The position requires frequent communication in English with many of our clients.
• Proficiency in Microsoft Office Suite (Outlook, Excel).

Required skills:

• Strong collaboration skills and a team-oriented mindset.
• Comfortable with IT systems: ability to navigate different systems and software simultaneously.
• Excellent customer service skills: listening, patience, politeness, empathy, quick execution.
• Act as an ambassador of Vast-Auto Distribution’s corporate image with both internal and external customers.
• Problem-solving ability and a strong sense of urgency.
• Multitasking skills and a high level of autonomy.
• Ability to work under pressure.
• Probationary period as per the collective agreement (3 months).