Customer Service Representative

Groupe Touchette; Toronto; On-site; CAD 34,000 - 39,000; Full time

Job summary

Groupe Touchette Inc. is seeking a Customer Service Representative in Toronto to support clients and be an ambassador of an open, collaborative sales culture.

The role handles order entry, inquiries, and outbound calls, while maintaining strong customer relationships. Salary ranges from 25 to 28 CAD per hour, depending on skills and experience.

Qualifications

• 5 to 7 years of experience in sales team management and/or customer service.
• Strong leadership and ability to mobilize a team.
• Excellent customer focus and problem-solving skills.
• Ability to manage high call volumes and prioritize tasks.

Responsibilities

• Provide exceptional customer service and promote product lines.
• Answer inbound calls and propose alternatives.
• Sales support and order entry in the system.
• Follow-up on orders and delivery status.
• Escalate issues to appropriate departments when needed.
• Support Sales Team and training as required.

Skills

Sales team management

Customer service

Leadership

Organizational ability

Problem solving

Education

College or university studies

Job description

The Customer Service Representative will support clients and will be an ambassador of an open and collaborative sales culture.

This position offers a salary range of 25$/h-28$/h, depending on skills and experience

Responsibilities

• Offer exceptional customer service at all times .
• Answer inbound client calls to promote the product lines offered by the company or propose alternatives .
• Participate in outbound call campaign.
• Sales support
• Clerical task
• Provide solutions to customer issues and concerns in a professional and courteous manner.
• Maintain favorable relationships with the customer to encourage repeat and future business.
• Enter all client orders in the system .
• Follow-up on order and delivery statuses when required by the client .
• Perform inventory searches within our network and with external suppliers when required .
• Assist Sales Team and support coworkers in executing certain tasks .
• Regularly provide feedback on the soundness and effectiveness of the customer service department’s policies and procedures
• Effectively help customers with first level problems (1st contact resolution) and escalat to the appropriate departments as needed.
• All other related tasks and / or duties including initial and ongoing training and coaching as required by the Customer Service Manager and /or Supervisor based on business needs.

Success Factors

• Technical background: Your college or university studies combined with your 5 to 7 years of experience in sales team management and / or customer service qualifies you as an expert.
• Leadership: You know how to quickly gain your team’s trust and possess a natural credibility. Good practice ambassador, you can easily mobilize your team to achieve the objectives set.
• Customer focus: You can easily transmit your philosophy to your team which consists of offering each client an exemplary and unique service.
• Organizational ability: A high volume of calls doesn’t scare you. You know how to manage stress and establish priorities to meet deadlines.
• Problem solving skills: You have a gift for understanding the customer’s needs and can offer a variety of appropriate solutions. Challenges do not scare you; you like to look for answers and find solutions that will improve the processes in place.
• You are dynamic, mobilizing leader, team worker, results-oriented and ensure prompt response. You want to take on new challenges and be part of a reputable and experienced team, then you are the person we are looking for!
• Having experience in the tire industry is an asset.

Candidates who are interviewed will receive an update within 45 days of their final interview.

We may use AI-assisted tools to support parts of the hiring process; all final decisions are made by our recruiting team