Customer Service Representative

Food Service Solutions Canada; Milton; On-site; CAD 42,000 - 60,000; Full time

Job summary

Food Service Solutions Canada is seeking a Customer Service Representative to handle incoming calls, emails, and sales leads, while developing strong customer relationships and resolving issues with accuracy and empathy.

In this role, you will manage order entry, coordinate with the warehouse, assist with inventory, and provide product information in a bilingual environment. A high school diploma and proficiency in Microsoft Office are required, with Salesforce experience considered an asset.

Qualifications

• High school diploma or GED is required.
• Excellent interpersonal and communication skills.
• Experience with CRM systems is a plus.

Responsibilities

• Handle incoming calls and emails with professionalism.
• Provide accurate product information and resolve customer inquiries.
• Manage order entry lifecycle and coordinate with the warehouse.
• Maintain customer records and draft status reports on issues.
• Assist with inventory counts as needed.
• Develop and maintain positive customer relationships.

Skills

Customer service

Phone & email communication

Data entry

Order management

Team player

Bilingual English/French

Education

High school diploma or GED

Tools

Microsoft Office

Salesforce CRM

Job description

As the Customer Service Representative (CSR), you are responsible for managing incoming calls and customer service inquiries, generating sales leads that develop into new customers, and identifying and assessing customer needs to achieve satisfaction. As the CSR, you will act as a liaison, provide product/service information, answer questions and resolve any issues/concerns that our customers might face with accuracy and efficiency. At FSS the customer experience is key. Our commitment to our customers and the experiences they have with our company is at the heart of everything we do.As such, your position is vitally important to the financial and sustained growth of our company.

Duties & Responsibilities:

• ØMaintain a positive, empathetic, and professional attitude toward customers at all times
• ØProvide timely and accurate information to incoming customer order status and product knowledge requests
• ØMaintain solid customer relationships by providing quick, courteous, and concise information delivered with a high degree of professionalism
• ØAnswer phones and emails with professionalism
• ØOrder Entry Management – you will be responsible for managing the lifecycle of an order
• oYou will receive customer orders, enter orders into our system, confirm back orders to customers, coordinate shipping with our warehouse team, and fulfil invoices
• ØResolve customer complaints, manage database records, draft status reports on customer service issues
• ØData entry and research as required to troubleshoot customer problems
• ØAssist with inventory counts if necessary
• ØTo carry out any other tasks which may be reasonably expected for the promotion and support of our business
• ØAny other such duties as may be determined by your reporting Manager

Position Requirements:

• ØExcellent interpersonal skills supporting a team environment
• ØDemonstrates exquisite people skills with a friendly customer-oriented approach
• ØAttentive – possesses the ability to really listen to customers and their needs
• ØWilling to go the extra mile to please our internal and external customers
• ØStrong planning and organizational skills with a sense of priority for deadlines and attention to detail
• ØAbility to recognize and react to changing work demands
• ØProven ability to thrive in a fast-paced environment
• ØExcellent communication skills both verbal and written

Education, Experience, and Licensing Requirements:

• ØHigh school diploma, GED, or equivalent
• ØBilingual (French and English) is an asset
• ØExcellent knowledge of Microsoft Office
• ØExperience with Salesforce, CRM program, M@GIC, is an asset