Customer Service Representative

ITN Logistics Group; Mississauga; On-site; CAD 42,000 - 55,000; Full time

Job summary

ITN Logistics Group is seeking a dedicated 3PL Customer Service Representative in Mississauga, Canada. You will manage client orders, coordinate shipping, and enter data into the WMS to ensure accurate inventory and timely deliveries.

The role emphasizes strong communication, problem-solving, and the ability to maintain high service levels within a fast-paced logistics environment.

Qualifications

• Experience in customer service is preferred.
• Experience with shipping/receiving is a plus.
• Proficiency in WMS and Microsoft Office required.

Responsibilities

• Oversees processing of client orders and manages inbound/outbound orders and inventory.
• Reviews shipping requirements and prepares labels and delivery appointments.
• Enter data into Warehouse Management System (WMS).
• Resolve customer issues and ensure satisfaction with timely follow-up.

Skills

Customer service

WMS

Data entry

Microsoft Office

Communication

Education

High school diploma or equivalent

Tools

Inventory systems

Windows OS

Job description

The 3PL Customer Service Representative will be providing exemplary service to ABC clients in order to meet or surpass customer expectations. The CSR will be responsible for creating a world-class experience by interacting with the customers and responding to orders, inquiries, concerns, and general requests. This will include but not be limited to communication with the transportation, vendors, and suppliers ensuring the quality assurance checks are completed and maintained in order to provide excellent customer satisfaction.

We will be looking for a more experienced candidate who can support and build a core of our CSR Team.

Job Responsibilities

include but are not limited to the following:

Customer Service:

• Oversees the processing of client’s orders by managing and maintaining inbound/outbound orders and/or inventory.
• Reviews and prepares shipping requirements such as shipping labels, delivery appointments, packaging requirements, etc.
• Manually enter data into Warehouse Management System (WMS).
• Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• Serves as point of contact for specific clients.
• Communicates effectively with clients to gain an understanding of their needs and internal processes.
• Finds resourceful solutions to obstacles that arise during order processing and shipping.
• Builds strong relationships with individuals at all levels of client organization and guarantees client has a positive, value-added experience in every interaction.
• Ensure that all Health and Safety standards are understood and adhered to.
• Manage specific customer projects for clients.
• Back-up coverage for other Warehouse Customer Service Representatives.
• Other projects, duties, and responsibilities as assigned.

Skills and Qualifications:

• Education in Customer Service preferred.
• Previous working experience in Customer Service.
• Previous working knowledge of shipping/receiving is preferred.
• Previous working experience in web-based courier services.
• Computer skills: WMS, inventory systems, ability to work in most Windows applications, especially Microsoft Office.
• Previous working knowledge of Fashion processes and customers is an asset.
• Excellent organizational, multi-tasking, and problem-solving skills.
• Ability to work well with tight deadlines in a fast-paced environment.
• Superior communication with customers and relationship-building skills.

Job Type: Full Time, Permanent

Only Canadian Citizens or Permanent Residents need apply.

Salary will be based on experience

Experience:

• 3 PL Customer Service Representative - 2 years (Required).
• Warehouse Management System – 2 years required (Required).