Customer Service Representative

Shipcs1; Burlington; Hybrid; CAD 43,000 - 50,000; Full time

Job summary

CS-1 Transportation Inc. is seeking a proactive customer service specialist to manage shipments, coordinate communications, and support 3PL operations from our Burlington office.

You will handle high volumes of emails and calls, track shipments, liaise with carriers and customs brokers, and ensure accurate data entry in TransPlus while maintaining a focus on service excellence. The role requires reliable transport to the Burlington office, strong English communication, and a Bachelor’s degree in

Qualifications

• Minimum 1 year in 3PL broker industry preferred
• Knowledge of customs documents (PAPs, PARs) preferred
• Proficiency in English communication, both written and spoken

Responsibilities

• Handle high volumes of incoming/outgoing communications (emails and calls)
• Oversee and track progress of ongoing shipments, focus on customs and insurance
• Provide updates on freight status and manage carrier interactions
• Enter and update data in TransPlus; update shipper/consignee profiles
• Coordinate with multiple carriers and obtain Proof of Delivery (POD)
• Escalate issues to supervisor and liaise with customs brokers to mitigate delays

Skills

Customer service

Communication

Data entry

Multitasking

Carrier coordination

Education

Bachelor’s degree in business administration/sales

Tools

TransPlus

Microsoft Office Suite

Job description

At CS-1 Transportation Inc. you will serve as the primary point of contact for our customers, delivering outstanding service and support. The position demands a dynamic environment where effectivecommunication skills are crucial. Most importantly your ability to assess and understand customer needs will be vital in ensuring a positive customer experience.

Responsibilities

In this position you will handle all aspects of the company’s operations. Consequently handling a high volume of both incoming and outgoing communications, exceeding150+ emails and phone calls daily.

Firstly, the primary objective will be tooversee and track the progress of ongoing shipments.However, this role will specialize in customs (PAPs, PARs) and insurance.

Other duties will include and not limited to:

• Providing the customer with updates on the status of their freight
• Accountable for overseeing the transportation/movement of loads
• Managing the data entry in TransPlus by entering comments and notes pertaining to freight location and status, along with updating shipper and consignee profiles
• Flagging any issues and escalating to the appropriate supervisor

You will also be responsible forengaging with multiple carriersby phone and email.

• Obtaining Proof of Delivery (POD) from carriers
• Add carrier packets and update profiles in TransPlus (including insurance)
• To assist in saving documentation, customs docs and facilitating the docs to carriers
• Negotiating wait time, additional charges incurred at pickup or delivery with carriers

Lastly, you will be communicating with customs brokers accordingly. You will act as point person providing any and all details, paperwork (Commercial Invoice, BOL, etc.) to midigate delays when freight crosses the border(s).

Requirements and Skills

• Minimum of 1 year of prior 3PL broker industry experience (preferred);
• Knowledgeable in customs documents (PAPs, PARs) is preferred;
• Proficient knowledge ofCanadian geography;
• Ability to communicate effectively in both spoken and writtenEnglish;
• Reliable transportationto the main office located in Burlington;
• Bachelor’s degree in business administration, sales, or a relevant field is preferred

Qualifications

• Demonstrated problem-solving abilities; adept atprioritizing tasksefficiently;
• Exceptional and articulatecommunicationskills;
• Professional demeanor; demonstrates a strong commitment to excellence;
• Possesses a keen understanding of business operations; capable of makinginformed decisions and analyzing dataeffectively;
• Superiortime-management and multitaskingcapabilities;
• Advanced proficiency inMicrosoft Office Suite;
• Proven capability to swiftly integrate andmaster new software applications.

Territories

Office based in Burlington, Ontario, Canada

Reporting

Reports directly to the Customer Service Manager

Pay Range

$42,900 – $50,000 annually (based on experience)

Assessments

Selected candidates will be contacted to complete assessments to determine their qualification for the position.

$1 from every CS-1 Transportation transaction is donated to charities across North America.