Customer Service Representative

Reliable Staffing; Brampton; On-site; CAD 42,000 - 54,000; Full time

Job summary

Reliable Staffing in Brampton, Ontario is seeking a detail-oriented Customer Service Representative to support daily operations in a fast-paced 3PL environment. You will handle customer inquiries, track shipments, and coordinate internally to ensure accurate, efficient service.

The role requires 3+ years of logistics customer service, experience with TruckMate is a plus, and strong communication and data entry skills.

Qualifications

• 3+ years of customer service experience in logistics/3PL.
• Experience with TruckMate is an asset.
• Strong communication and attention to detail.
• Ability to multitask and problem-solve independently.
• Proficient in Microsoft Office (Excel, Outlook, Word).
• Ability to work under pressure and meet deadlines.

Responsibilities

• Act as primary contact for customer inquiries (phone & email).
• Provide shipment updates and order status.
• Enter and manage data in TMS accurately.
• Coordinate with dispatch, operations, and carriers.
• Resolve issues.
• Maintain professional communication.
• Support documentation, billing, and tracking.
• Manage multiple tasks in a fast-paced environment.

Skills

Customer service

Communication

Multitasking

Problem solving

Microsoft Office

Tools

TruckMate

Job description

Position Summary

Seeking a detail-oriented and proactive Customer Service Representative (CSR) to support daily operations in a fast-paced 3PL environment. Responsible for handling customer inquiries, tracking shipments, coordinating internally, and ensuring accurate, efficient service.

Key Responsibilities

• Act as primary contact for customer inquiries (phone & email)
• Provide shipment updates and order status
• Enter and manage data in TMS accurately
• Coordinate with dispatch, operations, and carriers
• Resolve issues
• Maintain professional communication
• Support documentation, billing, and tracking
• Manage multiple tasks in a fast-paced environment

Qualifications

• 3+ years of customer service experience in logistics/3PL industry.
• Experience with TruckMate is an asset.
• Strong communication and attention to detail
• Ability to multitask and problem-solve independently
• Proficient in Microsoft Office (Excel, Outlook, Word)
• Ability to work under pressure and meet deadlines