Customer Service Representative

Fuze Logistics Services Inc; Mount Royal; On-site; CAD 42,000 - 52,000; Full time

Job summary

Fuze Logistics Services Inc, a next generation 3PL based in Montreal, is seeking a Customer Service Representative to join our team in Montreal. The successful candidate will handle customer inquiries about service capabilities, input work orders, coordinate with dispatch, and provide shipment status information.

Key duties include informing customers about capacity, entering orders into the system, resolving service issues, and scheduling deliveries within customer windows.

Qualifications

• 1 year of transport customer service experience.
• Strong attention to detail and very good local geographical knowledge.
• Bring energy, enthusiasm and a positive attitude to the job.
• Excellent organizational and interpersonal communication skills.

Responsibilities

• Provides information to customers on service capabilities and capacity availability.
• Enters order information directly into computer system, accurately and on a timely basis.
• Resolves service issues.
• Schedules appointment times as required meeting designated delivery windows set by the customer.
• Communicates with customers (shippers, consignees and third parties) to provide shipment status and anticipate service issues.
• Performs other duties as requested.

Skills

Customer service

Attention to detail

Communication

Organizational skills

Independent worker

Job description

Fuze Logistics Services is a next generation 3PL headquartered in Montreal, with offices across North America, leveraging cutting-edge technologies and decades of industry expertise to facilitate the transport of freight globally.

We are seeking a Customer Service Representative to join our team in Montreal!

The successful candidate will be responsible for communicating with customers on service capabilities, work order input, coordination with dispatch and to provide information on shipment status.

Job Responsibilities and Duties:

• Provides information to customers on service capabilities and capacity availability.
• Enters order information directly into computer system, accurately and on a timely basis.
• Resolves service issues.
• Schedules appointment times as required meeting designated delivery windows set by the customer.
• Communicates with customers (shippers, consignees and third parties as required) to provide information on shipment status to communicate anticipated service issues, new pick-up and delivery times and alternative solutions where possible.
• Performs other duties as requested.

Abilities and Skills:

• Excellent organizational, interpersonal communication and computer skills.
• Detail-oriented and work effectively under pressure while meeting all applicable deadlines.
• Must be able to work independently and productively with minimum supervision.
• Recognize problems, identify possible causes and resolve routine problems.
• Ability to establish and maintain professional atmosphere for, co-workers and customers.

Qualifications:

• 1 year of transport customer service.
• Strong attention to detail, and very good local geographical knowledge.
• Bring energy, enthusiasm and a positive attitude to the job.