Retail Representative

Purolator; Edmonton; On-site; CAD 36,000 - 42,000; Part time

Benefits offered by this job

Competitive salary

Benefits package

Pension plan

Employee discounts

Job summary

Purolator is hiring a Retail Representative Float for Edmonton (West-End). Based out of Edmonton North Depot, the role covers multiple locations as needed and requires Monday–Saturday shifts totaling 27.5 hours per week. Wage is $26.36 per hour, with a comprehensive benefits program and pension plan.

Join a national leader delivering customer promises with pride and teamwork. The successful candidate will provide excellent service, upsell corporate products, handle inquiries, and work closely

Qualifications

• Customer service orientation essential.
• Strong problem-solving and conflict-resolution skills.
• Ability to build and maintain relationships with customers and partners.
• Excellent written and verbal communication.
• Comfortable working in a team and independently.

Responsibilities

• Serve customers in a courteous and efficient manner in person and on the phone.
• Upsell and cross-sell corporate products and services.
• Resolve customer complaints and inquiries; problem solve.
• Address shipping details and account challenges with customers.
• Collaborate with Head Office, drivers, warehousing staff and account managers.
• Build and maintain positive relationships with customers and partners.
• Assist customers with loading, scanning, and freight resolution.

Skills

Customer service orientation

Problem solving

Relationship building

Communication

Teamwork

Tools

POS system

Job description

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Retail Representative

Date: 17 Oct 2026

Location: Edmonton, AB, CA, T5S 2N4

It’s not a package. It’s a promise.

As Canada’s leading integrated freight, package, and logistics provider, we’ve been helping promises get where they need to be for more than 60 years. How does the magic happen? The journey starts with you. The places we go, the elements we brave, the promises we deliver – it’s all possible because of our people. So, whether you’re looking to build new skills, make an impact in your community, or inspire your team, we go there for you.

Retail Representative Float - Edmonton (West-End)

Since its establishment in 1960, Purolator has become Canada’s leading integrated freight, package and logistics solutions provider. Our team operates under a strong set of corporate values that guide us in all we do for our employees. Purolator is an employer committed to offering our employees rewarding work with opportunities for collaboration and career development. We offer a competitive total rewards package that includes a Competitive Salary, Comprehensive Benefits Package and Pension Plan, an Employee Family Assistance Program, Employee Shared Ownership Program and Employee Discounts. We believe that developing a winning team of employees is critical to achieving our vision of making Canada stronger by delivering our customers’ promises. Don’t miss this opportunity to be part of a national organization that plays a meaningful role in the lives of all Canadians.

Location: Based out of Edmonton North Depot - 17718 114 Avenue NW, but may be required to cover other freestanding locations

Working Hours: Monday to Saturday, varying shifts. 27.5 hours per week

Wage: $26.36 per hour

Description

Customer Service Orientation -

• Serving our customers in the most efficient and courteous manner on the telephone and in person Up-selling and cross selling Corporate Products and Services
• Handling customer complaints and inquiries Problem Solving
• Working to resolve problem shipments
• Working to resolve equipment and technology challenges
• Working with Head Office, local management, Drivers, warehousing staff, account managers and other Corporate partners to ensure excellence in customer service
• Relationship Building
• Building a positive relationship with Head Office, local management, Drivers, Warehousing staff, account managers and other Corporate Partners
• Building a positive relationship with customers
• Building a positive relationship with key contacts – Vendors, building tenants, etc.
• Technology Assisting customers with shipping details and account challenges
• Loading, scanning, logging and calling resolution freight
• Communication

Responsibilities

• Communicating in a positive manner with Head Office, local management, Drivers, warehousing staff, account managers and other Corporate partners orally and in writing Listening to customers and key partners Communicating to customers and key partners in a positive manner
• Personal Responsibility and Accountability
• Compliance to all Corporate Polices and Procedures (including uniforms)
• Adhering to all Safety Standards
• Being on time/attendance
• Living the Purolator Values
• Representing the Purolator Values to Customers and key partners and, other duties as assigned by management
• Key Areas of Focus
• Customer service orientation Ability to problem solve
• Excellent in relationship building Experience and adaptation to using technology
• Takes personal responsibility and accountability for actions and situations
• 3-12 Months Customer Service Experience preferred
• 3-12 Months Retail Experience preferred
• 3-12 Months using technology/ POS system Experience preferred
• Ability to lift 70lbs./stand for 3 hour intervals Professional communication skills: oral communication (telephone and in person)
• Written communication; and listening skills
• Proven track record of personal responsibility and accountability- including attendance, uniform compliance and attention to detail Experience working in a team environment and independently an asset
• Experience working in an environment with safety standards an asset