Customer Service Representative

Accu-Staff Resource Systems Enterprises Ltd.; Mississauga; On-site; CAD 30,000 - 34,000; Full time

Job summary

Accu-Staff Resource Systems Enterprises Ltd. in Mississauga is seeking a Customer Service Representative to interact with customers via phone, email, and chat, ensuring a seamless experience for new and existing clients.

The role includes resolving issues, training on products and services, order entry in SAP, and handling daily orders and enrollment requests.

You will work Monday to Friday, 9:00 am to 5:00 pm, on a 6-12 month contract, with emphasis on accuracy, communication, and teamwork.

Qualifications

• Excellent oral and written communication skills.
• Ability to work independently and within a team environment.
• Attention to detail and strong time-management skills.
• Ability to handle changing priorities.

Responsibilities

• Provide exceptional customer service experiences to all customers and maintain established service levels with the Customer Service Centre.
• Calls to the customers for daily orders which will be delivered the next day.
• Process activity enrollments and facility booking requests received via phone, email or in-person.
• Order entry in SAP.
• Process refund/transfer/withdrawal requests received via phone, e-mail or in-person.
• Provide administrative support to the operation tasks.
• Liaise with internal staff to resolve customer service issues.
• Excellent oral and written communication skills are essential with demonstrated ability to communicate effectively with all levels of management, staff.
• Demonstrated ability to effectively work independently and within a team environment.
• Ability to establish priorities and deal efficiently with changing priorities.
• Attention to detail, excellent planning, organizational and time management skills are mandatory.

Tools

SAP

Job description

Pay: CA$22.00-CA$25.00 per hour Location: Mississauga, ON Contract: 6-12 months Monday- Friday 9:00 am to 5:00 pm

The Customer Service Representative will interact with customers via phone, email, and chat to provide a seamless experience for new and existing customers.

The Customer Service Representative will also be responsible for resolving customer issues and concerns.

The Customer Service Representative will be trained in all aspects of our products and services to ensure a smooth customer experience.

• Provide exceptional customer service experiences to all customers and maintain established service levels with the Customer Service Centre.
• Calls to the customers for daily orders which will be delivered the next day
• Process activity enrollments and facility booking requests received via phone, email or in-person.
• Order entry in SAP
• Process refund/transfer/withdrawal requests received via phone, e-mail or in-person
• Provide administrative support to the operation tasks .
• Liaise with internal staff to resolve customer service issues.
• Excellent oral and written communication skills are essential with demonstrated ability to communicate effectively with all levels of management, staff
• Demonstrated ability to effectively work independently and within a team environment.
• Ability to establish priorities and deal efficiently with changing priorities.
• Attention to detail, excellent planning, organizational and time management skills are mandatory.