Bilingual (French & English) Customer Service Representative

Staff Plus; Mississauga; On-site; CAD 26,000 - 37,000; Full time

Job summary

Staff Plus in Mississauga is seeking a Bilingual Customer Service Representative fluent in English and French to support customers, intake, administration, and case coordination onsite with potential for hybrid work after training.

You will handle referrals, orders, prescription support, and billing coordination while maintaining accurate intake records and ensuring a seamless customer experience.

Qualifications

• Strong bilingual English and French communication skills.
• Experience in customer service, intake, administration, or case coordination.
• Ability to document intake and manage orders and billing information.
• Excellent attention to detail and data accuracy.
• Flexibility to work all shifts, including weekends.

Responsibilities

• Manage bilingual inbound and outbound communications with customers and stakeholders.
• Process orders and assist with prescription support and billing coordination.
• Capture and document intake details accurately.
• Assist with drug plan submissions and financial assistance processes.
• Support billing, payments, and data integrity across channels.
• Coordinate with pharmacists and other departments as needed.
• Provide proactive solutions to enhance patient satisfaction.

Skills

Bilingual English/French

Customer service

Administration

Case coordination

Job description

Staff Plus is hiring a Bilingual Customer Service Representative for our client in Mississauga. This role is ideal for someone with strong French and English communication skills and experience in customer service, intake, administration, or case coordination. In this role, you will play a key part in ensuring a seamless customer experience from managing incoming referrals and inquiries, order entry and prescription support, to coordinating billing and financial assistance programs. You will communicate with customers by phone and email, verify important information, and ensure each intake is accurately documented and followed through. Pay Rate: $23.00/Hour Location: Mississauga, ON - Onsite, with potential for hybrid work after training Hours: Must be flexibile to work all shifts, including weekends

What You’ll Do:

• Manage inbound and outbound communications with customers, stakeholders, and peers in both English and French.
• You will handle customer inquiries professionally, ensuring a positive interaction each time
• Accurately process orders from customers and stakeholders through phone, online portals, and live chat.
• Ensure that all details are captured clearly and concisely
• Process requests for information and follow up on private and provincial drug plan coverage submissions
• Gather all necessary details for the completion of insurance forms in a professional and organized manner
• Assist the pharmacist in collecting required prescription information to ensure successful adjudication
• Communicate with patients regarding their account status, billing issues, and available financial assistance programs.
• Provide proactive solutions to enhance patient satisfaction
• Perform basic customer account maintenance tasks, ensuring up-to-date and accurate records
• Act as a resource for program stakeholders including physicians, patients, and vendor partners.
• Communicate effectively with other departments as needed
• Assist with data integrity, administrative duties, and participate in internal and external educational activities
• Receive, process, and manage customer orders and service requests from various channels, including phone, online, and third-party partners.
• You’ll handle everything from subscription orders and financial aid/payment plans to processing recurring payments and coordinating with other departments for billing
• Review and verify orders and service requests with a keen eye for detail, ensuring product/service codes, quantities, billing, and shipping information are accurate to avoid any errors