Customer Service Representative

Tenaquip; Senneville; On-site; CAD 40,000 - 60,000; Full time

Job summary

Tenaquip in Canada is seeking a Customer Service Representative to build strong relationships with our customers and support fast-paced sales goals. You will handle quote requests, order processing by phone/fax/email, provide technical information, and collaborate with outside sales to drive solutions.

Ideal candidates bring 2 years in customer service, bilingual FR/EN skills, a post-secondary diploma, and proficiency with MS Office, data entry, and a client-focused mindset.

Qualifications

• 2 years of experience in a customer service role.
• Excellent interpersonal skills.
• Post-secondary diploma.
• Ability to communicate effectively in French and English.
• Detail-oriented and able to meet deadlines.
• Experience working independently in a fast-paced environment.
• Proficient with MS Office and data entry.
• Client-driven.

Responsibilities

• Process incoming quote requests.
• Process orders that come by telephone, fax, and email;
• Provide technical information as required;
• Offer solutions to clients’ business needs;
• Inform clients about upcoming product developments;
• Upsell promotions that may affect their orders;
• Communicate on the availability of products and progress of existing orders;
• Partner with outside sales managers to help drive sales and improve customer service

Skills

Interpersonal skills

Detail-oriented

Deadline driven

Independent work

Bilingual FR/EN

Customer service

Data entry

MS Office

Client focus

Education

Post-secondary diploma

Tools

MS Office

Job description

Working with a fast‑paced and energetic team, as a Customer Service Representative, you will develop and maintain solid business relationships with our valued customers. The team loves to challenge each other and strives to achieve goals that help build the success of the company.

As a CSR, you will be responsible for, but not limited to:

• Process incoming quote requests
• Process orders that come by telephone, fax, and email;
• Provide technical information as required;
• Offer solutions to clients’ business needs;
• Inform clients about upcoming product developments;
• Upsell promotions that may affect their orders;
• Communicate on the availability of products and progress of existing orders;
• Partner with outside sales managers to help drive sales and improve customer service

Qualifications

• 2 years of experience in a customer service role;
• Excellent interpersonal skills;
• Post‑secondary diploma;
• Ability to communicate effectively in French and English
• Detail-oriented and able to meet deadlines;
• Experience working independently in a fast‑paced environment;
• Proficient with MS Office and data entry;
• Client-driven.

We are an equal opportunity employer. While we appreciate all expressed interest in joining our team, only candidates selected for interviews will be contacted.

#tenaquipjobs