Remote Customer Service Representative

Talentify; Eastern Ontario; Remote; CAD 32,000 - 42,000; Full time

Job summary

Talentify in Ontario is seeking a Customer Service Representative to manage customer queries and complaints, process orders, and coordinate across multiple channels. You will need to stay calm when customers are frustrated and have experience working with computers.

Responsibilities include maintaining a positive attitude, responding promptly, communicating across channels, resolving complaints, and keeping detailed records of interactions.

Qualifications

• High school diploma or equivalent.
• Ability to stay calm when customers are stressed.
• Comfortable using computers.
• Experience in customer support.

Responsibilities

• Maintain a positive, empathetic, and professional attitude toward customers at all times.
• Respond promptly to customer inquiries.
• Communicate with customers through various channels.
• Acknowledge and resolve customer complaints.
• Know our products inside and out so that you can answer questions.
• Process orders, forms, applications, and requests.
• Keep records of customer interactions, transactions, comments, and complaints.
• Communicate and coordinate with colleagues as necessary.
• Provide feedback on the efficiency of the customer service process.
• Manage a team of junior customer service representatives.
• Ensure customer satisfaction and provide professional customer support.

Skills

Customer service

Calm under pressure

Computer literacy

Multichannel support

Education

High school diploma or equivalent

Job description

About this job

We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and upscale complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.

Customer Service Representative Responsibilities

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Managing a team of junior customer service representatives.
• Ensure customer satisfaction and provide professional customer support.

Customer Service Representative Requirements

• High school diploma, general education degree, or equivalent.
• Ability to stay calm when customers are stressed or upset.
• Comfortable using computers.
• Experience working with customer support.