Customer Service Representative

Atosa-USA; Milton; On-site; CAD 42,000 - 55,000; Full time

Job summary

Atosa USA, Inc. is seeking a Customer Service Representative in Milton, Canada to manage order processing, invoicing, and coordinating with warehouse teams.

You will maintain pricing and delivery records, respond to customer inquiries by phone and email, and support cross-functional communication for timely order fulfillment. The role requires 2+ years in customer service or logistics, strong data accuracy, and proficiency in MS Office.

Qualifications

• 2+ years in customer service, logistics, billing, or related area.
• Ability to multitask in a fast-paced environment.
• Strong attention to detail and high accuracy.
• Excellent organizational and data management skills.
• Effective written and verbal communication with a customer focus.
• Proficient in English and MS Office.
• Experience with invoicing and crediting processes is a plus.
• 10-key data entry, intermediate to advanced.
• Team player with strong problem-solving abilities.

Responsibilities

• Receive and verify orders, ensuring availability and stock using accounting software.
• Monitor customer credit terms and provide updates on order status, delivery dates, and freight charges.
• Input orders accurately into accounting software and coordinate with warehouse staff.
• Offer freight quotations and generate Bills of Lading for outgoing shipments.
• Process freight claims for damaged units.
• Create sales orders and invoices using accounting software.
• Issue credit memos for returned products and maintain records.
• Maintain systematic filing for inventory and customer records.
• Interact professionally with customers via phone and email, providing accurate information.
• Receive purchase orders and respond promptly with courtesy.
• Provide real-time inventory updates upon request.
• Collaborate with Operations Manager and warehouse staff to maintain inventory accuracy.
• Perform additional duties as assigned by the hiring manager.

Skills

Attention to detail

Organization

Communication

Multitasking

Teamwork

Problem solving

Customer service

Data entry

Tools

MS Office

Accounting software

Job description

Description

Atosa USA, Inc is a major manufacturer of commercial kitchen equipment, including everything from refrigeration, cooking equipment, to robotic fryers and more. For 10 years we have made a name for ourselves within the industry as a company that leads in innovation, in quality, and great service. Our company has an unyielding commitment to the society in which we operate and offers gratifying careers to self-motivated and talented individuals that can help us grow and set new standards in our field. We are actively recruiting the best and brightest candidates to join our company, and as a young and fast-growing company, we are presently searching for a new member to join our team.

Job Description

The Customer Service Representative is responsible for the accurate and efficient processing of customer orders for materials and merchandise. This role involves receiving and entering orders, tracking their progress, and notifying customers of any changes in delivery schedules. The representative maintains detailed records of pricing, inventory levels, delivery dates, and other transaction-related data using specialized software or tracking systems. In addition to addressing non-technical customer inquiries via phone or email, the role supports effective communication and issue resolution. The representative also collaborates with internal departments to ensure customer satisfaction and updates customer relationship databases as needed.

Responsibilities

• Receive and verify orders, ensuring availability and stock using accounting software.
• Monitor customer credit terms and provide updates on order status, delivery dates, and freight charges.
• Input orders accurately into accounting software and maintain effective communication with warehouse staff.
• Offer freight quotations and generate Bill of Lading documents for outgoing shipments.
• Process freight claims for damaged units.
• Create sales orders and invoices using accounting software.
• Issue credit memos for returned products and maintain accurate records.
• Establish and maintain a systematic filing system for inventory and customer records.
• Ensure electronic filing and cloud storage of documents.
• Interact professionally with customers via phone and email, providing accurate information and addressing concerns.
• Receive purchase orders and handle messages promptly and courteously.
• Provide real-time inventory updates upon request.
• Collaborate with Operations Manager and warehouse personnel to maintain accurate inventory records.
• Perform additional duties as assigned by the hiring manager.

Requirements

Qualifications

• At least 2 years of relevant experience in customer service, logistics, billing, or a related area.
• Ability to prioritize, multitask, and thrive in a fast-paced environment.
• Strong attention to detail and high degree of accuracy.
• Excellent organizational and data management skills.
• Basic understanding of invoicing and crediting processes.Effective written and verbal communication skills with a strong customer service focus.
• Proficiency in 10-key and data entry, intermediate to advanced level.
• Proficient in English and MS Office suite.
• Strong problem-solving abilities.
• Ability to work efficiently within a team.

*This job description is not designed to cover or contain a comprehensive list of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. *