Customer Service Representative/Warehouse Associate

Allredi LLC.; Winnipeg; On-site; CAD 32,000 - 52,000; Full time

Job summary

Allredi LLC. in Winnipeg seeks a motivated Customer Service Representative/Warehouse Associate to support both front-office customer interactions and back-of-house warehouse operations. The role aims to ensure smooth daily operations and accurate order processing.

The ideal candidate will deliver excellent service, assist with inventory and order management, and lift up to 50 lbs. A high school diploma is required, with 1+ year of related experience preferred, and forklift training available.

Qualifications

• High school diploma or equivalent required.
• Minimum 1 year of experience in customer service or warehouse operations preferred.
• Strong communication and problem-solving skills.
• Ability to multitask and work in a fast-paced environment.
• Basic computer skills and familiarity with order entry or inventory software.
• Ability to lift up to 50+ lbs and stand for extended periods.
• Forklift certification is a plus or willingness to obtain one.

Responsibilities

• Greet and assist customers in person, by phone, and via email with a positive and professional attitude.
• Process customer orders, returns, and inquiries accurately and efficiently.
• Provide product information, pricing details, and order status updates.
• Collaborate with internal teams to resolve customer issues and ensure satisfaction.
• Maintain customer records and documentation in company systems.
• Assist with receiving, inspecting, and storing incoming materials and products.
• Pick, pack, and prepare orders for shipment according to company standards.
• Operate warehouse equipment such as forklifts or pallet jacks (training provided if needed).
• Conduct inventory counts and maintain accurate stock records.
• Ensure a clean, safe, and organized warehouse environment.

Skills

Customer service

Communication

Multitasking

Problem-solving

Forklift operation

Education

High school diploma or equivalent

Tools

Order entry software

Inventory software

Job description

We are seeking a motivated and detail-oriented Customer Service Representative/Warehouse Associate to join our team. This hybrid role supports both front-office customer interactions and back-of-house warehouse operations. The ideal candidate will provide exceptional customer service, maintain accurate order processing, and assist with daily warehouse tasks to ensure efficient and timely operations.

RESPONSIBILITIES AND DUTIES:

Customer Service

• Greet and assist customers in person, by phone, and via email with a positive and professional attitude.
• Process customer orders, returns, and inquiries accurately and efficiently.
• Provide product information, pricing details, and order status updates.
• Collaborate with internal teams to resolve customer issues and ensure satisfaction.
• Maintain customer records and documentation in company systems.

Warehouse Operations

• Assist with receiving, inspecting, and storing incoming materials and products.
• Pick, pack, and prepare orders for shipment according to company standards.
• Operate warehouse equipment such as forklifts or pallet jacks (training provided if needed).
• Conduct inventory counts and maintain accurate stock records.

Ensure a clean, safe, and organized warehouse environment.

High school diploma or equivalent required.

• Previous experience in customer service, warehouse operations, or a related field preferred (minimum 1 year).
• Strong communication and problem-solving skills.
• Ability to multitask and work in a fast-paced environment.
• Basic computer skills, including familiarity with order entry or inventory software.
• Ability to lift up to 50+ lbs and stand for extended periods consistently.
• Forklift certification is a plus (or willingness to obtain one).