Customer Service Representative

Techtronic Industries Canada, Inc.; Georgina; On-site; CAD 2,893,000 - 3,857,000; Full time

Benefits offered by this job

100% employer-paid health and dental

Company-matched savings plan

Wellness credits

Education reimbursement program

Generous paid time off

Brand discounts & preferred pricing

Accommodations available

Job summary

Techtronic Industries Canada, Inc. in Georgina, ON is hiring a Customer Service Representative to deliver best-in-class service and support for internal and external customers.

The role includes answering phones, processing orders, managing tool inventory, and assisting walk-in customers. You will conduct warranty assessments, merchandise the showroom, replenish stock, and maintain product knowledge while collaborating with a team and working independently.

Qualifications

• Must possess effective business communication skills, initiative, and organizational skills.
• Outgoing – excels in end-user engagement and conflict resolutions.
• Strong computer skills and attention to detail.
• Ability to stay organized; team-oriented and capable of working independently.
• Experience with electric tools is a strong asset.

Responsibilities

• Deliver best-in-class service to our customers.
• Perform counter procedures: answer phones, place orders, log tools, run inventory counts, assist walk-in traffic.
• Maintain monetary transactions and perform record maintenance.
• Prioritize in-branch repairs and conduct warranty assessments.
• Showroom merchandising and stock replenishment; build product knowledge.

Skills

Business communication

Customer engagement

Conflict resolution

Organizational skills

Attention to detail

Teamwork

Independent work

Computer skills

Electric tools knowledge

Education

High school diploma

Job description

At TTI, people come for the opportunity and stay for the culture!Job Description:Customer Service RepresentativeTechtronic Industries Inc. | MilwaukeeFull-Time | Permanent | Georgina, ON | Mon-Fri 7am - 3:30pm | E1About TTI CanadaAre you ready to lead the way in shaping an empowering work environment with a global leader in power tools, accessories and hand tools? At TTI, we are known for our innovative products, world-class brands, and an unrelenting commitment to operational excellence. With iconic brands like Milwaukee, we’re not just about delivering outstanding performance but also about creating exceptional development for our people. If you’re passionate about building your career in a dynamic, fast-paced environment, we want to hear from you! At TTI, culture drives performance, and it’s at the heart of everything we do. We are fast, innovative, and constantly evolving but above all, we’re a team that celebrates success together. We reward creative thinking and encourage your self development. Join us in driving a culture that supports sustainability, growth, and leadership.With our Milwaukee team, we seek passionate, driven individuals to elevate our brand. Our culture is built on respect, integrity, and social responsibility, with our people at the core of our success. Whether you’re starting out or bringing years of experience, we support your growth. Here, you’ll be empowered to take ownership, drive innovation, and make an impact. Milwaukee is more than a workplace, it’s where careers accelerate, and potential is unlocked.Position DescriptionReporting to the Supervisor – Order Entry/Shipping, the Customer Service Representative will be responsible for delivering best in class service to all customers both internally and externally.What You Will Do:Deliver best-in-class service to our customers.Perform counter procedures including answering phones, placing orders, logging in tools, complete inventory counts, and assisting walk-in customer traffic.Maintain monetary transactions, record maintenance, and assist with inventories as required.Prioritize in-branch repairs.Conduct warranty assessments and instant tool replacements.Showroom merchandising and stock replenishment.Continuously develop and maintain strong product knowledge.What You Will Bring:Must possess effective business communication skills, initiative, and organizational skills.Outgoing – excels in end-user engagement and conflict resolutions.Strong computer skills.Strong attention to detail and ability to stay organized.Team-oriented and be capable of working independently.Experience with electric tools is a strong asset.High school diploma.What You Will Get:At TTI Canada, we’re proud to offer a competitive and comprehensive rewards package that supports your health, financial well-being, and personal growth:100% employer-paid health and dental coverage - for you and your familyCompetitive base hourly rate of $23.61/hrCompany-matched savings plan - we’ll match your contributions up to 6% of your earnings$500 in flexible wellness credits - choose between a Health Care Spending Account (HCSA) or Personal Spending Account (PSA)Generous paid time off, including vacation, personal days, and volunteer timeAccess to virtual healthcare services - anytime, anywhereExclusive employee perks - including brand discounts & preferred pricing with external vendorsEducation reimbursement program - supporting your continued learning and developmentAccommodations are available for applicants with disabilities throughout the recruitment process. If you require accommodations for interviews or other meetings, please advise when submitting your application.Diversity, equity, and inclusion are at the core of our values at TTI. Because of our commitment to a multicultural and inclusive workplace, our people are our competitive advantage. We foster an inclusive environment where diversity is valued and where all employees feel safe to contribute their ideas, share their experiences, and represent their diverse backgrounds to innovate and solve complex problems as one team. We actively support and accommodate the diverse needs of our team, creating an empowering space where everyone can thrive.