Customer Service Representative

Techtronic Industries Canada Inc.; Georgina; On-site; CAD 32,000 - 36,000; Full time

Benefits offered by this job

Health and dental coverage for you and

Competitive hourly base rate - 23.61

Savings plan with company match up to

Wellness credits

Generous paid time off

Virtual healthcare services

Employee discounts

Education reimbursement program

Job summary

Techtronic Industries Canada Inc. is seeking a Customer Service Representative in Georgina, Ontario. The role focuses on delivering exceptional service to internal and external customers, handling orders, inventory tasks, and warranty assessments in a fast-paced showroom environment.

You will engage with customers, answer phones, log tools, assist walk-ins, and help with inventory and repairs while expanding product knowledge and maintaining accurate records.

Qualifications

• Must possess effective business communication skills, initiative, and organizational skills.
• Outgoing and proficient in end-user engagement and conflict resolution.
• Strong computer skills and attention to detail.
• Able to work both independently and in a team.
• Experience with electric tools is a strong asset.

Responsibilities

• Deliver best-in-class service to customers in-person and over the phone.
• Answer phones, place orders, log tools, and assist walk-in traffic.
• Maintain monetary transactions, records, and inventories as required.
• Prioritize in-branch repairs and conduct warranty assessments.
• Perform showroom merchandising and stock replenishment; develop product knowledge.

Skills

Customer service

Communication

Organizational skills

Conflict resolution

Computer literacy

Experience with electric tools

Education

High school diploma

Job description

Customer Service Representative Techtronic Industries Inc. | Milwaukee® Full-Time | Permanent | Georgina, ON | Mon-Fri 7am - 3:30pm | E1

About TTI Canada: Are you ready to lead the way in shaping an empowering work environment with a global leader in power tools, accessories and hand tools? At TTI, we are known for our innovative products, world-class brands, and an unrelenting commitment to operational excellence. With iconic brands like Milwaukee®, we’re not just about delivering outstanding performance but also about creating exceptional development for our people. If you’re passionate about building your career in a dynamic, fast-paced environment, we want to hear from you! At TTI, culture drives performance, and it’s at the heart of everything we do. We are fast, innovative, and constantly evolving but above all, we’re a team that celebrates success together. We reward creative thinking and encourage your self development. Join us in driving a culture that supports sustainability, growth, and leadership. With our Milwaukee team, we seek passionate, driven individuals to elevate our brand. Our culture is built on respect, integrity, and social responsibility, with our people at the core of our success. Whether you’re starting out or bringing years of experience, we support your growth. Here, you’ll be empowered to take ownership, drive innovation, and make an impact. Milwaukee is more than a workplace, it’s where careers accelerate, and potential is unlocked.

Position Description

Reporting to the Supervisor – Order Entry/Shipping, the Customer Service Representative will be responsible for delivering best in class service to all customers both internally and externally.

What You Will Do:

• Deliver best-in-class service to our customers.


• Perform counter procedures including answering phones, placing orders, logging in tools, complete inventory counts, and assisting walk-in customer traffic.


• Maintain monetary transactions, record maintenance, and assist with inventories as required.


• Prioritize in-branch repairs.


• Conduct warranty assessments and instant tool replacements.


• Showroom merchandising and stock replenishment.


• Continuously develop and maintain strong product knowledge.

What You Will Bring:

• Must possess effective business communication skills, initiative, and organizational skills.


• Outgoing – excels in end-user engagement and conflict resolutions.


• Strong computer skills.


• Strong attention to detail and ability to stay organized.


• Team-oriented and be capable of working independently.


• Experience with electric tools is a strong asset.


• High school diploma.

What You Will Get:

• 100% employer-paid health and dental coverage - for you and your family


• Competitive base hourly rate of $23.61/hr


• Company-matched savings plan - we’ll match your contributions up to 6% of your earnings


• $500 in flexible wellness credits - choose between a Health Care Spending Account (HCSA) or Personal Spending Account (PSA)


• Generous paid time off, including vacation, personal days, and volunteer time


• Access to virtual healthcare services - anytime, anywhere


• Exclusive employee perks - including brand discounts & preferred pricing with external vendors


• Education reimbursement program - supporting your continued learning and development

Accommodations are available for applicants with disabilities throughout the recruitment process. If you require accommodations for interviews or other meetings, please advise when submitting your application.

Diversity, equity, and inclusion

Diversity, equity, and inclusion are at the core of our values at TTI. Because of our commitment to a multicultural and inclusive workplace, our people are our competitive advantage. We foster an inclusive environment where diversity is valued and where all employees feel safe to contribute their ideas, share their experiences, and represent their diverse backgrounds to innovate and solve complex problems as one team. We actively support and accommodate the diverse needs of our team, creating an empowering space where everyone can thrive. TTI is a world-class leader in design, manufacturing and marketing of Power Tools, Hand Tools, Outdoor Power Equipment, and Floor Care and Appliances for consumers, professional and industrial users in the home improvement, repair and construction industries. Our unrelenting strategic focus on Powerful Brands, Innovative Products, Operational Excellence and Exceptional People drives our culture. Through a clear and consistent strategy of acquiring and developing established brands, TTI has grown to become a clear market leader in power tools, outdoor power equipment, hand tools and floor care appliances worldwide. TTI is proud of its own history, and proud, too, of the huge legacy of tradition and excellence that we have inherited from the brands that make up our Company today. TTI actively promotes a strong corporate culture of respect and ethical integrity. Our Values are our beliefs, principles and standards that do not change over time. Values are the resources we draw on when asked to make decisions. They form the groundwork for our ethical behavior. All that we do at TTI must be consistent with the values to which we subscribe.