Customer Service Representative

Techtronic Industries Canada, Inc.; Ottawa; On-site; CAD 45,000 - 46,000; Full time

Benefits offered by this job

Extensive health benefits

Retirement Savings Plan with Employer-

Employee discounts

Job summary

Techtronic Industries Inc. is seeking a Customer Service Representative in Ottawa to deliver best-in-class service to customers and support showrooms at our Milwaukee Tool Factory Service Centre. You will handle phones, orders, and inventory while assisting walk-in customers and maintaining stock.

The role requires strong communication, organization, and a team-oriented attitude. Bilingual ability is preferred; a high school diploma is required.

Qualifications

• Must possess effective business communication and organizational skills.
• Outgoing personality with ability to handle conflicts.
• Bilingual preferred.

Responsibilities

• Deliver best-in-class service to customers.
• Answer phones, place orders, log tools, and manage inventories.
• Assist walk-in customers and maintain showroom stock.
• Conduct warranty assessments and replacements.

Skills

Customer service

Communication skills

Organizational skills

Team player

Bilingual

Education

High school diploma

Job description

At TTI, people come for the opportunity and stay for the culture!Job Description:Customer Service RepresentativeTechtronic Industries Inc. | MilwaukeeFull-Time | Permanent | Ottawa FSC (2243 Gladwin Crescent, Ottawa, ON K1B 4K9) | *E1About TTI CanadaAre you ready to lead the way in shaping an empowering work environment with a global leader in power tools, accessories and hand tools? At TTI, we are known for our innovative products, world-class brands, and an unrelenting commitment to operational excellence. With iconic brands like Milwaukee we’re not just about delivering outstanding performance but also about creating exceptional development for our people. If you’re passionate about building your career in a dynamic, fast-paced environment, we want to hear from you! At TTI, culture drives performance, and it’s at the heart of everything we do. We are fast, innovative, and constantly evolving but above all, we’re a team that celebrates success together. We reward creative thinking and encourage your self development. Join us in driving a culture that supports sustainability, growth, and leadership.With our Milwaukee team, we seek passionate, driven individuals to elevate our brand. Our culture is built on respect, integrity, and social responsibility, with our people at the core of our success. Whether you’re starting out or bringing years of experience, we support your growth. Here, you’ll be empowered to take ownership, drive innovation, and make an impact. Milwaukee is more than a workplace, it’s where careers accelerate, and potential is unlocked.Position DescriptionWe are looking for an enthusiastic and experienced individual to fill the role of Customer Service Representative at our Milwaukee Tool Factory Service Centre.The Customer Service Representative will be responsible for delivering best in class service to all our customers both internally and externally.A successful candidate will have intellectual curiosity, organization, enthusiasm, a team-player mentality, and a drive to win.What You Will DoDeliver best-in-class service to our customersPerform counter procedures including answering phones, placing orders, logging in tools, completing inventory counts, and assisting walk-in customer trafficMaintain monetary transactions, record maintenance, and assist with inventories as required.Prioritize in-branch repairsConduct warranty assessments and instant tool replacementsShowroom merchandising and stock replenishmentContinuously develop and maintain strong product knowledgeWhat You Will BringMust possess effective business communication skills, initiative, and organizational skillsOutgoing – excels in end-user engagement and conflict resolutionsStrong computer skillsStrong attention to detail and ability to stay organizedTeam-oriented and capable of working independentlyExperience with electric tools is a strong assetBilingual PreferredHigh school diplomaWhat You Will Benefit FromExtensive health benefits, including vision and dental careRetirement Savings Plan with Employer Matching ContributionsCompetitive Base Salary (45K to 46K)Paid time off and employee discount programsAnnual $500 Wellness Program allowanceVisit our: Company Website, LinkedIn and Instagram todayDiversity, equity, and inclusion are at the core of our values at TTI. Because of our commitment to a multicultural and inclusive workplace, our people are our competitive advantage. We foster an inclusive environment where diversity is valued and where all employees feel safe to contribute their ideas, share their experiences, and represent their diverse backgrounds to innovate and solve complex problems as one team. We actively support and accommodate the diverse needs of our team, creating an empowering space where everyone can thrive.