Customer Service Representative

Techtronic Industries Canada Inc.; Ottawa; On-site; CAD 45,000 - 46,000; Full time

Benefits offered by this job

Health benefits including vision &dent

Retirement Savings Plan with employer

Competitive base salary 45k–46k

PTO and employee discount programs

Wellness program allowance

Job summary

Techtronic Industries Canada Inc. is seeking a Customer Service Representative for our Ottawa location. The role focuses on delivering superior service to internal and external customers, handling phone and counter tasks, and supporting showroom operations.

The ideal candidate has strong communication skills, a customer-first attitude, and is comfortable working with tools. A high school diploma is required, with bilingual ability considered an asset.

Qualifications

• Must possess effective business communication skills, initiative, and organizational skills.
• Outgoing – excels in end-user engagement and conflict resolutions.
• Strong computer skills and ability to learn new tools quickly.
• High attention to detail and ability to stay organized.
• Team-oriented yet capable of working independently.
• Experience with electric tools is a strong asset.
• Bilingual preferred.

Responsibilities

• Deliver best-in-class service to our customers.
• Perform counter procedures including answering phones, placing orders, logging in tools, completing inventory counts, and assisting walk-in customer traffic.
• Maintain monetary transactions, record maintenance, and assist with inventories as required.
• Prioritize in-branch repairs.
• Conduct warranty assessments and instant tool replacements.
• Showroom merchandising and stock replenishment.
• Continuously develop and maintain strong product knowledge.

Skills

Customer service

Communication

Bilingual preferred

Teamwork

Attention to detail

Independent working

Computer skills

Education

High school diploma

Job description

Job Description: Customer Service Representative Techtronic Industries Inc.

Milwaukee® Full-Time | Permanent | Ottawa FSC (2243 Gladwin Crescent, Ottawa, ON K1B 4K9) | *E1

About TTI Canada

Are you ready to lead the way in shaping an empowering work environment with a global leader in power tools, accessories and hand tools? At TTI, we are known for our innovative products, world-class brands, and an unrelenting commitment to operational excellence. With iconic brands like Milwaukee® we’re not just about delivering outstanding performance but also about creating exceptional development for our people. If you’re passionate about building your career in a dynamic, fast-paced environment, we want to hear from you! At TTI, culture drives performance, and it’s at the heart of everything we do. We are fast, innovative, and constantly evolving but above all, we’re a team that celebrates success together. We reward creative thinking and encourage your self development. Join us in driving a culture that supports sustainability, growth, and leadership. With our Milwaukee team, we seek passionate, driven individuals to elevate our brand. Our culture is built on respect, integrity, and social responsibility, with our people at the core of our success. Whether you’re starting out or bringing years of experience, we support your growth. Here, you’ll be empowered to take ownership, drive innovation, and make an impact. Milwaukee is more than a workplace, it’s where careers accelerate, and potential is unlocked.

Position Description

We are looking for an enthusiastic and experienced individual to fill the role of Customer Service Representative at our Milwaukee Tool Factory Service Centre. The Customer Service Representative will be responsible for delivering best in class service to all our customers both internally and externally. A successful candidate will have intellectual curiosity, organization, enthusiasm, a team-player mentality, and a drive to win.

What You Will Do

• Deliver best-in-class service to our customers
• Perform counter procedures including answering phones, placing orders, logging in tools, completing inventory counts, and assisting walk-in customer traffic
• Maintain monetary transactions, record maintenance, and assist with inventories as required
• Prioritize in-branch repairs
• Conduct warranty assessments and instant tool replacements
• Showroom merchandising and stock replenishment
• Continuously develop and maintain strong product knowledge

What You Will Bring

• Must possess effective business communication skills, initiative, and organizational skills
• Outgoing – excels in end-user engagement and conflict resolutions
• Strong computer skills
• Strong attention to detail and ability to stay organized
• Team-oriented and capable of working independently
• Experience with electric tools is a strong asset
• Bilingual Preferred
• High school diploma

What You Will Benefit From

• Extensive health benefits, including vision and dental care
• Retirement Savings Plan with Employer Matching Contributions
• Competitive Base Salary (45K to 46K)
• Paid time off and employee discount programs
• Annual $500 Wellness Program allowance

Visit our: Company Website, LinkedIn and Instagram today

Diversity, equity, and inclusion are at the core of our values at TTI.

Because of our commitment to a multicultural and inclusive workplace, our people are our competitive advantage. We foster an inclusive environment where diversity is valued and where all employees feel safe to contribute their ideas, share their experiences, and represent their diverse backgrounds to innovate and solve complex problems as one team. We actively support and accommodate the diverse needs of our team, creating an empowering space where everyone can thrive.

TTI is a world-class leader in design, manufacturing and marketing of Power Tools, Hand Tools, Outdoor Power Equipment, and Floor Care and Appliances for consumers, professional and industrial users in the home improvement, repair and construction industries. Our unrelenting strategic focus on Powerful Brands, Innovative Products, Operational Excellence and Exceptional People drives our culture. Through a clear and consistent strategy of acquiring and developing established brands, TTI has grown to become a clear market leader in power tools, outdoor power equipment, hand tools and floor care appliances worldwide. TTI is proud of its own history, and proud, too, of the huge legacy of tradition and excellence that we have inherited from the brands that make up our Company today. TTI actively promotes a strong corporate culture of respect and ethical integrity. Our Values are our beliefs, principles and standards that do not change over time. Values are the resources we draw on when asked to make decisions. They form the groundwork for our ethical behavior. All that we do at TTI must be consistent with the values to which we subscribe.