Customer Service Representative

H5 Group of Companies; Flin Flon; On-site; CAD 22,000 - 30,000; Full time

Benefits offered by this job

Group health benefits

Employee events

Job summary

Twin Motors Auto Group is seeking an experienced Customer Service Representative to support UDrive Car Rental within the Twin Motors Flin Flon location. You will greet customers, guide reservations, help select vehicles, explain terms and promotions, and document vehicle conditions.

The role requires strong interpersonal and communication skills, professionalism, and solid computer/office software abilities.

Qualifications

• Strong interpersonal and telephone communication skills.
• Professional image and excellent written communication.
• Excellent organizational and data entry abilities.
• Proficient with MS Office and reservation systems.

Responsibilities

• Greet customers onsite and over the phone in a calm, friendly manner.
• Guide customers through the reservation process and answer questions.
• Assist customers in selecting the best vehicle based on needs.
• Explain terms, conditions, and available promotions or discounts.
• Perform vehicle walk-around and document any damages.
• Maintain ongoing communication to manage check-in/check-out per terms.
• Keep customer and inventory databases accurate.

Skills

Interpersonal skills

Telephone communication

Written communication

Professional image

Organizational skills

Computer skills

Tools

MS Office

Computerized reservations system

Job description

UDrive Car Rental is looking for an experienced Customer Service Representative to join our car rental team. Being a part of the Twin Motors Auto Group we're built around five things that have carried three generations of this family-owned business: Excellence, Integrity, Development, Community, and Consistency. We're Driven by Excellence. Defined by Integrity. We're looking for people who already work that way, whether they've had the words for it or not.

Job Duties to be performed at Twin Motors Flin Flon and Flin Flon Airport:

• Greet customers in a calm and pleasant manner when they arrive onsite and over the phone
• Guide customers through the reservation process and answer questions they may have
• Assist the customer in selecting the best vehicle based on their needs
• Explain terms and conditions to the customer and available promotions or discounts
• Perform a walk-around and inspection of the vehicle to note damages and accurate documentation
• Ensure on-going communication with the customer occurs to ensure the car is checked-in and checked-out based on the agreed upon terms
• Maintain the database and ensure customer information is accurate
• Maintain inventory database and ensure the information is accurate
• Ensure rental service are compliant with local laws and regulations
• Active Driver’s License MANDATORY
• Other duties as requested by management

Ideal Requirements:

• Have good interpersonal skills; excellent telephone and written communication skills
• Professional Image
• Excellent organizational skills
• Strong computer skills (internet & MS Office), with the ability to maintain records using a computerized system Ability to build and maintain rapport with customers.

Why Work With Twin Motors Auto Group?

Development

Training and development support.

Opportunities for career advancement.

Community

Employee events, recognition, and rewards.

Excellence & Consistency

Competitive compensation and group health benefits.

Vehicle purchase and service incentives.

Integrity

Employee Assistance Program and online health resources.

We thank all applicants in advance; however, only those selected for an interview will be contacted. Thank you for your interest!

UDRIVE Car Rental, part of the Twin Motors Auto Group is committed to providing a workplace that promotes fairness, equity, and respect. We provide reasonable accommodation throughout the recruitment process. If you require accommodation, please contact [e-mail]