Customer Experience Representative - Full Time - Winnipeg Airport

National Car Rental; Winnipeg; On-site; CAD 45,000 - 50,000; Full time

Benefits offered by this job

Paid time off

Employee discount

Retirement Savings Plan with company match

Job summary

A leading car rental service in Winnipeg is seeking a Customer Experience Representative for a full-time position at the airport. In this role, you'll assist customers, manage reservations, and provide excellent service. Candidates must have at least 1 year of customer service experience and a valid Manitoba driver’s license. This opportunity offers a competitive hourly wage and various employee benefits, including health insurance and paid time off.

Qualifications

• Minimum of 1 year of customer service or sales experience.
• High school diploma or above required; some college preferred.
• Valid Manitoba Class 5I or 5F driver’s license with a clean driving record.

Responsibilities

• Assist customers with rental needs face-to-face and over the phone.
• Process returns and perform various administrative tasks.
• Market the company while ensuring customer safety.

Skills

Customer service experience

Sales experience

Ability to work in a team

Education

High school diploma or above

Job description

Customer Experience Representative – Full Time – Winnipeg Airport

Join National Car Rental as a Customer Experience Representative at the Winnipeg Airport. This full‑time position offers a dynamic role within one of the top car‑rental brands.

Overview

Enterprise Mobility operates the Enterprise Rent‑A‑Car, National Car Rental, and Alamo car rental brands. We have been named a top workplace and are rapidly growing. We strive to be the world’s most trusted mobility company.

The Enterprise brand of Enterprise Mobility has an exciting opportunity for a Customer Experience Representative. The CER will serve internal and external customers, primarily face‑to‑face, supporting their branch and rental needs. The CER gains knowledge through local training and hands‑on experience to provide administrative support, service customers, and act as a rental back‑up in a large home city branch or airport location.

Opening available at the following branch location:

1965 Wellington Ave, Winnipeg, MB R3H 1C2

This is a Full‑Time position that pays $18.00 / hour

We Offer

• Paid time off
• Consistent full time 40 hour per week schedule
• Employee discount
• Retirement Savings Plan with company match and profit sharing
• Health Insurance
• Life Insurance
• Dental Insurance
• Vision Insurance
• Training and development

Schedule A: Sunday – Thursday: 7:00am – 4:00pm

Schedule B: Monday – Friday: 11:00am – 8:00pm

Responsibilities

• Take incoming calls – reservations, rate quotes, general questions and answers; provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors.
• Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned.
• Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone.
• Meet and greet customers in a friendly and timely manner.
• Provide directions and general assistance.
• Assist to assess condition of rental upon return.
• Process returns, check‑ins and exit kiosk transactions.
• Effectively market the company while picking up customers up and/or dropping off customers in a safe and courteous manner and assisting customers as needed.
• Understand and communicate rental terms and conditions, vehicle features and other services.
• May sell optional protection products, upgrades, fuel options and other additional equipment.
• Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance.
• Clean vehicle interior and exterior by hand or by operating washing equipment when needed.
• Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing.
• Perform miscellaneous and backup duties job‑related duties as assigned.

Qualifications

• Must be at least 18 years of age.
• High school diploma or above required; some college preferred.
• Must have a minimum of 1 year of customer service or sales experience in retail, guest services, or administrative support.
• Must have a valid Manitoba Class 5I or Class 5F driver’s license with no more than 2 moving violations and/or at‑fault accidents on driving record in the past 3 years.
• No drug or alcohol related conviction on driving record in the past 5 years.
• Must be authorized to work in Canada and not require work authorization sponsorship by our company for this position now or in the future.
• Apart from religious observation, must be able to work one of the following schedules:
• Schedule A: Sunday – Thursday: 7:00am – 4:00pm

Equal Opportunity Employer/Disability/Veterans

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