Appointment Coordinator - Twin Motors Thompson Twin Motors - Thompson Thompson, MB

H5 Group of Companies; Thompson; On-site; CAD 42,000 - 55,000; Full time

Benefits offered by this job

Competitive compensation and group健康?

Vehicle purchase and service incenti

Employee events, recognition, and //

Job summary

Twin Motors Thompson is seeking an experienced Appointment Coordinator to join our auto group in Thompson, MB. You will handle inbound calls, schedule appointments, and build strong customer relationships in a professional dealership environment.

The role requires excellent communication, organization, and the ability to manage multiple software systems and records. Reception or clerical experience is a plus, along with valid Manitoba driver's license.

Qualifications

• Strong telephone and customer service skills.
• Ability to manage a high volume of calls in a professional manner.
• Strong organization and time-management skills.
• Comfort working with multiple software applications and computerized records.
• Excellent written and verbal communication skills.
• A positive, self-motivated approach and ability to work toward goals.
• Ability to work effectively as part of a team.
• Valid Manitoba driver's licence.
• Reception, administrative, or clerical experience is preferred.
• Dealership experience is an asset.

Responsibilities

• Answer inbound calls and assist customers with scheduling appointments.
• Build and maintain strong customer relationships, the kind of Community connection that keeps people coming back.
• Make customer satisfaction and sales follow-up calls.
• Contact prospective customers and invite them to the dealership.
• Provide appointment reminders and information on recall campaigns and special-order parts, with the same reliable follow-through every time.
• Identify opportunities to improve the overall customer experience.
• Maintain strong product knowledge by participating in available training.
• Complete other duties as assigned by management.

Skills

Phone skills

Customer service

Call volume management

Time management

Software proficiency

Written communication

Verbal communication

Teamwork

Driver's license

Reception experience

Dealership experience

Job description

APPOINTMENT COORDINATOR

Twin Motors Thompson

Twin Motors Thompson is looking for an experienced Appointment Coordinator to join our team. As part of Twin Motors Auto Group, we're built around five things that have carried three generations of this family-owned business: Excellence, Integrity, Development, Community, and Consistency. We're Driven by Excellence. Defined by Integrity. We're looking for people who already work that way, whether they've had the words for it or not. You'll work in a professional, customer-focused dealership environment with opportunities to learn, develop, and grow within the organization.

Twin Motors Thompson was named one of Automotive News Canada's 2025 & 2026 Best Dealerships to Work For.

What You'll Do

• Answer inbound calls and assist customers with scheduling appointments.
• Build and maintain strong customer relationships, the kind of Community connection that keeps people coming back.
• Make customer satisfaction and sales follow-up calls.
• Contact prospective customers and invite them to the dealership.
• Provide appointment reminders and information on recall campaigns and special-order parts, with the same reliable follow-through every time.
• Identify opportunities to improve the overall customer experience.
• Maintain strong product knowledge by participating in available training.
• Complete other duties as assigned by management.

What We're Looking For

• Strong telephone and customer service skills.
• Ability to manage a high volume of calls in a professional manner.
• Strong organization and time-management skills.
• Comfort working with multiple software applications and computerized records.
• Excellent written and verbal communication skills.
• A positive, self-motivated approach and ability to work toward goals.
• Ability to work effectively as part of a team.
• Valid Manitoba driver's licence.
• Reception, administrative, or clerical experience is preferred.
• Dealership experience is an asset.

Why Work With Twin Motors Auto Group?

Development

• Training and development support.
• Opportunities for career advancement.

Community

• Employee events, recognition, and rewards.

Excellence & Consistency

• Competitive compensation and group health benefits.
• Vehicle purchase and service incentives.

Integrity

• Employee Assistance Program and online health resources.

We thank all applicants for their interest. Only candidates selected for an interview will be contacted.

Twin Motors Auto Group is committed to providing a workplace that promotes fairness, equity, and respect. We provide reasonable accommodation throughout the recruitment process. If you require accommodation, please contact [e-mail]