Customer Service Representative

The Brick Group; Canada; On-site; CAD 35,000 - 48,000; Full time

Benefits offered by this job

Health benefits

Dental benefits

Paramedical services

Employee discounts

Career progression

Job summary

The Brick Group is seeking customer-focused team members to join our service crew at franchise locations. You will respond to inquiries, identify needs, and resolve issues with courteous service, helping build lasting customer relationships.

We value teamwork and offer comprehensive benefits including health and dental coverage, competitive pay, and opportunities for personal and professional growth. Evening and weekend shifts may be required to meet customer needs.

Qualifications

• Strong customer service focus.
• Exceptional communication skills, both written and verbal.
• Proven ability to multitask and maintain organization.
• Proficiency with computers and Microsoft Office programs.
• Flexibility to work all shifts, including evenings and weekends.

Responsibilities

• Respond to customer inquiries and offer solutions in a courteous and professional manner.
• Follow up with customers to identify and support their needs.
• Promote customer loyalty by providing exceptional customer support.
• Review and follow up on order reports on a daily basis.
• Other duties as assigned.

Skills

Customer service

Teamwork

Communication skills

Multitasking

Microsoft Office

Adaptability

Education

High school diploma or equivalent

Job description

Is this job for you?

Do you believe in putting the customer first?

Do you love to solve problems and create solutions?

The Brick is actively seeking to expand our service team. We need enthusiastic people with a great customer focused attitude! The winning combination of team spirit and desire for career focused growth will ensure a rewarding experience in one of our fabulous franchise locations!

Responsibilities

• Respond to customer inquiries and offer solutions in a courteous and professional manner
• Follow up with customers to identify and support their needs
• Promote customer loyalty by providing exceptional customer support
• Review and follow up on order reports on a daily basis
• Other duties as assigned

Qualifications

• Strong customer service focus
• Team oriented
• High school diploma or equivalent
• Exceptional communication skills, both written and verbal
• Proven ability to multitask and maintain organization
• Proficiency with computers and Microsoft Office programs
• Flexibility to work all shifts, including evenings and weekends, as required

Why The Brick?

• A flexible and comprehensive benefits package, including Health, Dental and Paramedical Services for you and your family
• Competitive remuneration package that will commensurate with experience
• Career progression potential with plenty of access to ongoing personal and professional development
• Employee discounts
• A dynamic environment to showcase your leadership talents.

The Brick is committed to fair and accessible employment practices and will accommodate people with disabilities throughout the recruitment, application, and selection process. If you require an accommodation at any stage of the process, please let the hiring manager know or reach out to [e-mail]