Retail Customer Service Representative

The Brick; Ottawa; On-site; CAD 35,000 - 50,000; Full time

Benefits offered by this job

Health, Dental, and Paramedical Services

Competitive remuneration package

Career progression opportunities

Employee discounts

Job summary

The Brick is seeking a Customer Service Associate in Ottawa, Ontario. The role focuses on delivering exceptional customer support and problem-solving. Responsibilities include responding to inquiries, promoting customer loyalty, and daily order follow-ups.

Required qualifications include exceptional communication skills, a strong customer service focus, and the ability to work flexible shifts. The Brick offers a competitive remuneration package along with career progression opportunities and an inclusive work environment.

Qualifications

• Must have a strong customer service focus.
• Team-oriented with exceptional communication skills.
• Ability to multitask and stay organized.
• Flexibility to work all shifts, including evenings and weekends.

Responsibilities

• Respond to customer inquiries professionally.
• Follow up with customers to support their needs.
• Promote loyalty by providing exceptional support.
• Review and follow up on daily order reports.

Skills

Strong customer service focus

Team oriented

Exceptional communication skills

Proficiency with computers and Microsoft Office

Education

High school diploma or equivalent

Job description

Is this job for you?

Do you believe in putting the customer first?

Do you love to solve problems and create solutions?

The Brick is actively seeking to expand our service team. As a Customer Service Associate, you will be reporting to the Operations Manager. We need enthusiastic people with a great customer focused attitude! The winning combination of team spirit and desire for career focused growth will ensure a rewarding experience in one of our fabulous retail locations!

Responsibilities

• Respond to customer inquiries and offer solutions in a courteous and professional manner
• Follow up with customers to identify and support their needs
• Promote customer loyalty by providing exceptional customer support
• Review and follow up on order reports on a daily basis
• Other duties as assigned

Qualifications

• Strong customer service focus
• Team oriented
• High school diploma or equivalent
• Exceptional communication skills, both written and verbal
• Proven ability to multitask and maintain organization
• Proficiency with computers and Microsoft Office programs
• Flexibility to work all shifts, including evenings and weekends, as required

Why The Brick?

• A flexible and comprehensive benefits package, including Health, Dental and Paramedical Services for you and your family
• Competitive remuneration package that will commensurate with experience
• Career progression potential with plenty of access to ongoing personal and professional development
• Employee discounts
• A dynamic environment to showcase your leadership talents.

The Brick is committed to fair and accessible employment practices and will accommodate people with disabilities throughout the recruitment, application, and selection process. If you require an accommodation at any stage of the process, please let the hiring manager know or reach out to [e-mail]