Retail Customer Service Representative

The Brick; Coquitlam; On-site; CAD 22,000 - 30,000; Full time

Benefits offered by this job

Health & Dental

Competitive pay

Career development

Employee discounts

Leadership opportunities

Job summary

The Brick is seeking a Customer Service Associate to join our service team in the Metro Vancouver area, reporting to the Operations Manager. You will represent The Brick with a customer‑first attitude and handle inquiries, assist with orders, and promote loyalty.

We value a strong service mindset, teamwork, and clear communication. The role offers benefits, employee discounts, development opportunities, and a dynamic workplace with shifts including evenings and weekends.

Qualifications

• Strong customer service focus.
• Team oriented and adaptable.
• High school diploma or equivalent.
• Excellent written and verbal communication.
• Proven multitasking and organizational skills.
• Proficiency with computers and Microsoft Office.
• Flexibility to work evenings and weekends.

Responsibilities

• Respond to customer inquiries and offer solutions in a courteous and professional manner
• Follow up with customers to identify and support their needs
• Promote customer loyalty by providing exceptional customer support
• Review and follow up on order reports daily
• Other duties as assigned

Skills

Strong customer service focus

Team oriented

Exceptional communication skills

Proven multitasking abilities

Microsoft Office proficiency

Flexibility for evenings and weekends

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Is this job for you?

Do you believe in putting the customer first?

Do you love to solve problems and create solutions?

The Brick is actively seeking to expand our service team. As a Customer Service Associate, you will be reporting to the Operations Manager. We need enthusiastic people with a great customer focused attitude! The winning combination of team spirit and desire for career focused growth will ensure a rewarding experience in one of our fabulous retail locations!

Responsibilities

• Respond to customer inquiries and offer solutions in a courteous and professional manner
• Follow up with customers to identify and support their needs
• Promote customer loyalty by providing exceptional customer support
• Review and follow up on order reports on a daily basis
• Other duties as assigned

Qualifications

• Strong customer service focus
• Team oriented
• High school diploma or equivalent
• Exceptional communication skills, both written and verbal
• Proven ability to multitask and maintain organization
• Proficiency with computers and Microsoft Office programs
• Flexibility to work all shifts, including evenings and weekends, as required

Why The Brick?

• A flexible and comprehensive benefits package, including Health, Dental and Paramedical Services for you and your family
• Competitive remuneration package that will commensurate with experience
• Career progression potential with plenty of access to ongoing personal and professional development
• Employee discounts
• A dynamic environment to showcase your leadership talents.

The Brick is committed to fair and accessible employment practices and will accommodate people with disabilities throughout the recruitment, application, and selection process. If you require an accommodation at any stage of the process, please let the hiring manager know or reach out to [e-mail]