Customer Service Representative

Action Furnace Inc.; Calgary; On-site; CAD 42,000 - 56,000; Full time

Benefits offered by this job

Health & Dental benefits

RRSP matching program

Health Spending Account

Competitive compensation

Wage progression

Job summary

Action Furnace Calgary is seeking a Customer Service Coordinator to deliver outstanding service on inbound and outbound calls, schedule service and maintenance, and maintain accurate customer and equipment records.

You will collaborate with Dispatch, Service, Maintenance, Install, and Membership teams to resolve issues, educate customers on maintenance programs, and uphold our commitment to integrity and customer experience.

Qualifications

• Strong problem-solving and communication skills.
• Willingness to learn and build a long-term career.
• Ability to work independently and in a team.
• Experience with scheduling and data entry is a plus.

Responsibilities

• Provide exceptional customer service on inbound and outbound interactions.
• Schedule service, maintenance and sales appointments per procedures.
• Enter and update customer and equipment information accurately in the system.
• Educate customers on maintenance programs, memberships, and pricing options.
• Coordinate with Dispatch, Service, Maintenance, Install and Membership teams to resolve issues.

Skills

Customer service

Problem-solving

Communication

Organization

Teamwork

Time management

Tools

Service Titan

Job description

Build your career with Action Furnace Calgary!

Schedule: Various morning shifts and evenings shifts ranging from a start time of 6:00 AM to an end time of 8:00 PM. Monday to Friday Schedule.

At Action Furnace, you're not just accepting another job - you're joining a team that believes in developing people, creating long-term careers and delivering exceptional customer service.

For over 50 years, Action Furnace has been helping Alberta homeowners stay comfortable while building a workplace where employees can learn, grow, and succeed. Guided by our values of Integrity, Teamwork, Teaching & Learning, and Embracing Change, we're committed to supporting both our customers and our employees every step of the way.

Why Join Action Furnace?

Compensation & Benefits

• Competitive compensation
• Structured wage progression that recognizes skill development, training, certifications, and increased responsibility
• Performance incentive opportunities
• Comprehensive Health & Dental benefits
• RRSP matching program
• Health Spending Account

What You'll Do:

Customer Engagement and Relationship Building

• Deliver exceptional customer service on every inbound and outbound interaction.
• Resolve customer concerns or direct them to the appropriate department for resolution
• Represent the company's values and commitment to customer experience
• Maintain a customer-first mindset during all interactions.

Appointment Scheduling

• Schedule service, maintenance and sales appointments according to company procedures.
• Gather and document accurate customer and equipment information.
• Fill available capacity by offering alternative appointment times when appropriate.
• Confirm appointment details and set clear customer expectations.

Data Entry and Record Keeping

• Accurately enter customer information into Service Titan
• Update customer profiles, contact information, and equipment records as needed.
• Maintain data integrity by minimizing entry errors and correcting discrepancies.
• Protect customer information and maintain confidentiality.

Customer Education and Product Knowlege

• Explain company services, memberships, promotions, and scheduling options.
• Educate customers on the benefits of maintenance programs and membership offerings.
• Answer customer questions regarding products, services, pricing, and processes.
• Identify opportunities to provide additional value through education and recommendations.

Cross Functional Collaboration

• Communicate customer needs and concerns to Dispatch, Service, Maintenance, Install, and Membership teams.
• Coordinate with other departments to resolve customer issues efficiently.
• Participate in team meetings, training, and process improvement initiatives.
• Assist with special projects and departmental initiatives when required.

What We're Looking For:

We're looking for people who are eager to learn, take pride in their work, and want to build a long-term career.

To be successful in this role, you'll have:

• Strong problem-solving skills.
• Excellent communication and customer service skills.
• A positive attitude and willingness to learn.
• Strong organizational skills.
• The ability to work independently while contributing to a collaborative team environment.

Start Your Career with Action Furnace

If you're ready to learn, grow, and make a difference every day, we'd love to hear from you.

Action Furnace is committed to creating an inclusive and accessible workplace. If you require accommodation during any stage of the recruitment process, please let us know and we'll work with you to meet your needs.