Customer Relations Representative

Aplin; Calgary; On-site; CAD 70,000 - 80,000; Full time

Benefits offered by this job

Health and dental benefits

Prescription coverage (100%)

Massage coverage

RRSP matching (4% after 1 year)

Cellphone allowance

Travel reimbursement (local)

3 weeks vacation

5 personal days

Hybrid work option

Job summary

Aplin is seeking a Customer Relations Representative in Calgary, AB. This permanent, full-time role places you as the primary liaison for homebuyers, guiding them through the building process and coordinating design selections. On-site for six months with potential work-from-home one day weekly thereafter.

You will handle inquiries, maintain records, and collaborate with internal teams to ensure a seamless customer experience. Strong communication and organizational skills are essential.

Qualifications

• 3+ years in customer service, administration, coordination, or related role.
• Homebuilding experience is an asset but not required.
• Experience in retail, hospitality, banking, or similar customer-focused environments.
• Excellent communication and organizational skills.
• Strong time-management and ability to handle multiple priorities.

Responsibilities

• Be the main contact for homebuyers throughout the build process.
• Respond to customer questions promptly and professionally.
• Manage paperwork, documentation, and customer records.
• Schedule and coordinate customer appointments.
• Assist customers with design and material selections.
• Review plans and change orders for accuracy.
• Track timelines and key milestones.
• Address concerns and coordinate with internal teams.
• Maintain records and follow up on outstanding items.
• Collaborate with other departments to ensure a smooth experience.
• Participate in team meetings and process improvements.

Skills

Customer service

Administration

Coordination

MS Office

Communication

Time management

Tools

Word

Excel

Teams

Outlook

Job description

Our client, a well-established organization in the residential homebuilding industry, is looking for a Customer Relations Representative to join their team in Calgary, AB. Permanent Opportunity!

Compensation & Benefits

• Salary: $70K–$80K
• Discretionary bonus of approximately 5%–20%
• Permanent, full-time position
• On-site for the first 6 months, with the possibility of working from home 1 day per week afterward
• Monday: 8:00 a.m. – 5:00 p.m.
• Tuesday–Thursday: 7:00 a.m. – 5:00 p.m.
• Friday: 7:00 a.m. – 12:00 p.m.
• 3 weeks’ vacation
• 5 personal days
• Health and dental benefits
• 100% prescription coverage
• $500 massage coverage
• 4% RRSP matching after 1 year
• $45/month cellphone allowance
• Local travel within Calgary with kilometer reimbursement

Key Responsibilities

• Be the main point of contact for homebuyers throughout the homebuilding process
• Respond to customer questions and requests in a timely and professional manner
• Manage paperwork, documentation, and customer records
• Schedule and coordinate customer appointments
• Help customers with design and material selections
• Review plans, selections, and change orders for accuracy
• Track timelines and important milestones
• Address customer concerns and work with internal teams to find solutions
• Keep internal teams and suppliers updated on customer requests and changes
• Maintain accurate records and follow up on outstanding items
• Work closely with other departments to provide a smooth customer experience
• Participate in team meetings and process improvement initiatives

Qualifications

• 3+ years of customer service, administration, coordination, or related experience
• Homebuilding experience is an asset but not required
• Experience in retail, hospitality, banking, insurance, or other customer-focused environments will be considered
• Strong communication and customer service skills
• Excellent organization and attention to detail
• Strong time management skills and ability to manage multiple priorities
• Comfortable handling customer concerns and resolving issuesStrong computer skills, including Word, Excel, Teams, and Outlook
• Positive, team-oriented approach
• Valid driver’s licence and ability to drive, as local travel is required

At Aplin — together with our brands CompuStaff, Impact Recruitment, and Vantix Systems — we connect great people with great organizations across North America. We believe diverse teams build stronger companies, and we welcome applicants from all backgrounds, experiences, and perspectives. We use AI tools to assist in a fair and efficient matching process, helping our recruiters connect the right people with the right opportunities. To be considered, applicants must be legally entitled to work in Canada, including holding any required permits. Our recruitment services are always free for job seekers.Accommodation is available upon request throughout all stages of the recruitment process.