Customer Service Representative

Bge-Indoor-Air-Quality-Solutions; Calgary; On-site; CAD 40,000 - 50,000; Full time

Job summary

Bge-Indoor-Air-Quality-Solutions is seeking a Customer Service Representative in Calgary who helps customers select the right products and communicates order status clearly. The role emphasizes accuracy in data and a positive, problem-solving mindset.

You will build relationships with customers and internal teams, provide product recommendations, and participate in ongoing process improvements to enhance the customer experience.

Qualifications

• 2+ years of experience in a customer service role. Experience in a similar commercial setting or data entry experience is an asset but not required.
• Proficiency in Microsoft Outlook, Teams, and Word.
• Familiarity with ERP systems (Microsoft Dynamics AX or similar) is a plus.

Responsibilities

• Greet and assist customers with choosing the right product and provide timeframes for delivery or pickup.
• Maintain accurate customer records, order history, and contact details.
• Collaborate with Customer Service, Warehouse, Sales and Service teams to improve processes and systems.

Skills

Customer service

Communication

Attention to detail

Problem solving

Tools

Microsoft Outlook

Microsoft Teams

Microsoft Word

ERP systems (Dynamics AX or similar)

Job description

We're currently looking for a Customer Service Representative in Calgary who takes pride in delivering exceptional customer experiences, has a positive, problem-solving mindset, and pays close attention to the details that keep things running smoothly.

The day-to-day activities of our Customer Service Representative will include:

• Customer Service Delivery - Greet and assist customers with choosing the right product to meet their needs and providing timeframes in which they can expect to receive their product. Accurately maintain customer information including contact details, addresses and order history. Notify customers of their order status and when orders are ready for delivery or pick up.
• Customer Experience - Build and nurture relationships with customers and stakeholders, serving as a key point of contact for customer inquiries. Provide product consultation and product recommendation based on needs.
• Teamwork and Continuous Improvement - Collaborate with the Customer Service, Warehouse, Sales and Service teams to meet customer requirements. Actively participate in the development, testing, and implementation of new processes and systems to enhance the customer experience

The right candidate will demonstrate the following qualifications on their resume:

• 2+ years of experience in a customer service role. Experience in a similar commercial setting or data entry experience is an asset but not required.
• Proficiency in Microsoft Outlook, Teams, and Word.
• Familiarity with ERP systems (Microsoft Dynamics AX or similar) is a plus.

During the interview process, we will assess the following behaviors:

• Exceptional communication skills: Clear, friendly, and professional with customers and others across the organization.
• Commitment to continual improvement: A positive, solution-oriented mindset with a desire to grow.
• Dedicated to quality: Accuracy and keen attention to detail
• Collaborative mindset: Team spirit and a collaborative approach to challenges.
• Alignment with our core values: Better Together, Be the Expert, Striving for Excellence