Journeyman HVAC Technician (HVAC & Plumbing) Calgary & Edmonton

Kaizen Lab Inc.; Calgary; Hybrid; CAD 70.000 - 95.000; Vollzeit

Zusammenfassung

Kaizen Lab Inc. is seeking a Journeyman HVAC Technician to diagnose, repair, maintain, and install residential heating, cooling, and ventilation systems in Calgary, Alberta. The role may include residential plumbing service work as needed.

You will deliver exceptional customer experiences and educate homeowners on maintenance and solutions. Responsibilities include system diagnostics, repairs, start-ups, and ensuring code compliance while supporting the team, documenting work with ServiceTitan,

Qualifikationen

• Alberta Journeyman Refrigeration, Air Conditioning Mechanic, Gasfitter or Sheetmetal Certificate (Required).
• Residential HVAC service experience preferred.
• Residential plumbing experience or willingness to perform plumbing service work.
• Strong troubleshooting and diagnostic abilities.
• Experience using ServiceTitan or similar field service software considered an asset.

Aufgaben

• Diagnose, troubleshoot, repair, and maintain residential HVAC equipment.
• Perform residential plumbing repairs and service work when required.
• Deliver an exceptional customer experience on every service call and educate homeowners.
• Identify repair and replacement opportunities and document estimates per company processes.
• Utilize ServiceTitan to document work, notes, photos, and recommendations.
• Comply with safety, codes, and licensing requirements and support team collaboration.

Kenntnisse

Troubleshooting

Diagnostic abilities

Customer service

Ausbildung

Alberta Journeyman Refrigeration, AC Mechanic, Gasfitter or Sheetmetal Certificate

Tools

ServiceTitan

Jobbeschreibung

Position Summary:

The Journeyman HVAC Technician is responsible for diagnosing, repairing,maintaining, and installing residential heating, ventilation, air conditioning,and related comfort systems while delivering exceptional customer service. Thisrole also requires the ability and willingness to perform residential plumbingservice work as business needs require.

Primary Goal:

Deliver exceptional customer experienceswhile maximizing service opportunities through expert diagnostics, qualityrepairs, preventative maintenance, and system solutions.

Core Focus:

Residential HVAC service, maintenance,installations, customer education, plumbing support, and revenue generationthrough ethical recommendations.

HVAC Service & Repair

• Diagnose, troubleshoot, repair, and maintain residential heating,cooling, and ventilation equipment.
• Perform preventative maintenance on furnaces, air conditioners,heat pumps, boilers, humidifiers, air quality products, and related HVACsystems.
• Complete accurate system diagnostics and recommend appropriaterepair or replacement options.
• Perform equipment start-ups and verify proper system operation.
• Ensure all work meets manufacturer specifications and applicablecodes.

Plumbing Support

• Perform residential plumbing repairs and service work whenrequired.
• Diagnose and repair plumbing fixtures, water heaters, drainageissues, and basic residential plumbing systems.
• Cross-train and remain proficient in plumbing procedures tosupport business demands.
• Collaborate with plumbing technicians when larger projects requiremultiple trades.

Customer Service

• Deliver an exceptional customer experience on every service call.
• Clearly explain findings, repair options, and recommendations tohomeowners.
• Educate customers on preventative maintenance and availablecomfort solutions.
• Build trust through professionalism, honesty, and technicalexpertise.
• Maintain a clean and organized work area inside customers' homes.

Sales & Revenue Generation

• Identify legitimate repair and replacement opportunities.
• Present repair and replacement options using company salesprocesses.
• Promote maintenance memberships and indoor air quality solutionswhen appropriate.
• Accurately document recommendations and estimates.

Documentation & Technology

• Utilize ServiceTitan to document all work completed.
• Record detailed job notes, photographs, equipment information, andcustomer recommendations.
• Complete invoices accurately and collect customer signatures whenrequired.
• Maintain accurate inventory of truck stock and materials.

Safety & Compliance

• Follow all company safety procedures and provincial regulations.
• Maintain a clean, organized, and fully stocked service vehicle.
• Wear appropriate PPE at all times.
• Ensure compliance with Alberta gas codes, plumbing codes, and HVACregulations.
• Maintain all required certifications and licences.

Team Collaboration

• Participate in team meetings and ongoing technical training.
• Support apprentices through coaching and mentorship.
• Communicate effectively with Dispatch, Customer ServiceRepresentatives, Service Manager, and fellow technicians.
• Maintain a positive attitude while supporting company goals and adapting to changing priorities.

Note: The abovestatements are intended to describe the general nature and level of work beingperformed by the incumbent of this job.They are not intended to be an exhaustive list of all responsibilitiesand activities required of this position.

Qualifications & Experience:

• · Alberta Journeyman Refrigeration, Air Conditioning Mechanic, Gasfitteror Sheetmetal Certificate (Required)
• · Residential HVAC service experience preferred.
• · Residential plumbing experience or willingness to perform plumbingservice work.
• · Strong troubleshooting and diagnostic abilities.
• · Experience using ServiceTitan or similar field service softwareconsidered an asset.

Required Certifications and/or Documentation:

• · ValidClass 5 Alberta Driver’s Licence and Drive’s Abstract
• · CriminalRecord Check

Expected Skills and Attributes:

• · Excellent customer service skills.
• · Strong communication and interpersonal abilities.
• · Professional appearance and positive attitude.
• · Self-motivated with strong time management skills.
• · Detail-oriented and organized.
• · Ability to work independently with minimal supervision.
• · Strong problem-solving abilities.
• · Team player willing to support multiple trades.
• · Comfortable working in a fast-paced residential service environment.

Working Conditions & Performance Expectations:

• · Daily travel throughout Calgary and surrounding areas.
• · Ability to work evenings, weekends, andon-call rotations as scheduled.
• · Ability to lift up to 50 lbs and work inconfined spaces, attics, crawl spaces, and mechanical rooms.
• Performance is measured by:
  • · Customer satisfaction scores
  • · Technical quality and first-time fix rate
  • · Revenue generation and opportunity conversion
  • · Membership sales
  • · Productivity and efficiency
  • · Safety compliance
  • · Documentation accuracy
  • · Teamwork and professionalism