Customer Service Rep – Remote (Financial, Bilingual: English / French)

Concentrix; Remote; CAD 30,000 - 60,000; Full time

Job summary

A leading customer service provider is seeking a candidate in Canada for a bilingual customer support role. Responsibilities include assisting customers in both English and French, resolving technical issues, and providing exceptional service. The position offers a competitive salary of up to $20.90/hr, comprehensive benefits, and opportunities for career advancement within a supportive culture. Candidates should have a high school diploma and be available for flexible scheduling.

Benefits

Salary up to $20.90/hr

Comprehensive benefits package

Paid training programs

Flexible work-from-home arrangements

Qualifications

• Minimum of 1 year of customer service experience.
• Open availability for scheduling.
• Ability to work in a quiet, distraction-free environment.

Responsibilities

• Provide inbound customer support using a call flow guide in the customer’s preferred language.
• Assist customers in resolving basic technical issues.
• Deliver exceptional customer experiences with a positive attitude.

Skills

Fluent in both French and English

Strong computer navigation skills

Customer service experience

Education

High school diploma or GED

Job description

Why consider this job opportunity:

• Salary up to $20.90/hr, with performance-based incentives
• Opportunities for career advancement, with 80% of management positions filled internally
• Flexible work-from-home arrangement
• Comprehensive benefits including medical, dental, and vision insurance, along with a registered retirement savings plan
• Paid training programs and lucrative employee referral bonuses
• Supportive company culture with a focus on diversity, equity, and inclusion

What to Expect (Job Responsibilities):

• Provide inbound customer support using a call flow guide in the customer’s preferred language
• Assist customers in resolving basic technical issues
• Track, document, and retrieve information in databases
• Offer additional products and/or services to customers
• Deliver exceptional customer experiences with a positive attitude

What is Required (Qualifications):

• Fluent in both French and English
• Minimum of 1 year of customer service experience
• Open availability for scheduling
• High school diploma or GED
• Ability to work in a quiet, distraction-free environment

How to Stand Out (Preferred Qualifications):

• Eagerness to learn new technologies
• Strong computer navigation skills and general PC knowledge
• Experience in a fast-paced, multitasking environment

#FinancialServices #CustomerService #RemoteWork #CareerGrowth #DiversityAndInclusion

We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.