Customer Service Rep – Remote (Financial, Bilingual: English / French)

Concentrix; Remote; CAD 30,000 - 60,000; Full time

Job summary

A leading customer service provider in Canada is seeking a bilingual Customer Support Representative. You will provide inbound customer support and assist with technical issues, ensuring exceptional experiences. Candidates must be fluent in French and English and have at least one year of customer service experience. This role offers a flexible work-from-home arrangement and potential for advancement.

Benefits

Salary up to $20.90/hr

Performance-based incentives

Comprehensive medical, dental, and vision benefits

Opportunities for career advancement

Flexible work-from-home arrangement

Inclusive company culture

Qualifications

• Fluent in both French and English.
• At least 1 year of customer service experience.
• Open availability for scheduling.

Responsibilities

• Provide inbound customer support using a call flow guide.
• Assist customers in resolving basic technical issues.
• Track, document, and retrieve information in databases.

Skills

Fluent in French and English

Customer service experience

Open availability for scheduling

Ability to work in a quiet environment

Education

High school diploma or GED

Job description

Employer Industry: Customer Service in Financial Services

Why consider this job opportunity

• Salary up to $20.90/hr
• Performance-based incentives and bonuses available
• Comprehensive benefits including medical, dental, and vision insurance
• Opportunities for career advancement with 80% of managers promoted from within
• Flexible work-from-home arrangement
• Inclusive company culture with various networking and support groups

What to Expect (Job Responsibilities)

• Provide inbound customer support using a call flow guide in the customer’s preferred language
• Assist customers in resolving basic technical issues
• Track, document, and retrieve information in databases
• Offer additional products and/or services to clients
• Deliver exceptional customer experiences with a positive attitude

What is Required (Qualifications)

• Must be fluent in both French and English
• At least 1 year of customer service experience
• Open availability for scheduling
• High school diploma or GED required
• A quiet, distraction-free home working environment

How to Stand Out (Preferred Qualifications)

• Proficiency in fast-paced multitasking
• Eagerness to learn new technologies
• Strong computer navigation skills and knowledge of PC operations
• Access to a desktop or laptop for testing purposes
• High-speed internet connection (no wireless/hotspots or satellite)

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