Customer Service Rep – Financial (Remote)

Concentrix; Guelph; Remote; CAD 30,000 - 60,000; Full time

Job summary

A leading customer service provider is seeking candidates for a remote customer support position. The role involves assisting customers with inquiries and technical issues, ensuring high-quality service delivery. Ideal candidates will have at least one year of customer service experience and a high school diploma. The position offers a pay range of $18-$20 per hour, performance incentives, and comprehensive benefits including medical and dental coverage. Join a company that values career growth and employee well-being.

Benefits

Comprehensive benefits

Performance-based incentives

Daily pay access

Career advancement opportunities

Qualifications

• Minimum of 1 year of customer service experience.
• Open availability for scheduling needs.
• Ability to maintain a quiet and distraction-free work environment.

Responsibilities

• Provide inbound customer support following a call flow guide.
• Assist customers in resolving basic technical issues.
• Document and retrieve information accurately in databases.

Skills

Customer service experience

Strong computer navigation skills

Ability to multitask

Education

High school diploma or GED

Job description

Employer Industry: Customer Service and Support

Why consider this job opportunity:

• Salary range of $18-$20 per hour, plus performance-based incentives
• Opportunity for career advancement with 80% of management promoted from within
• Work-from-home convenience with a supportive remote work culture
• Comprehensive benefits including medical, dental, vision, and paid time off
• Access to daily pay through the DailyPay enrollment option
• Participation in diverse company networking groups and wellness programs

What to Expect (Job Responsibilities):

• Provide inbound customer support following a call flow guide
• Assist customers in resolving basic technical issues
• Document and retrieve information accurately in databases
• Promote additional products and services to customers
• Deliver exceptional customer experiences with enthusiasm

What is Required (Qualifications):

• Minimum of 1 year of customer service experience
• High school diploma or GED
• Open availability for scheduling needs
• Ability to maintain a quiet and distraction-free work environment
• Strong computer navigation skills and proficiency in multitasking

How to Stand Out (Preferred Qualifications):

• Experience with remote work environments
• Familiarity with customer service software and tools
• Eagerness to learn and adapt to new technologies
• Previous experience in the financial sector or related fields

We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.