Customer Service Rep – Automotive (Remote)

Concentrix; Remote; CAD 30,000 - 60,000; Full time

Job summary

A leading support services company in Canada seeks dedicated customer support representatives. This role involves providing inbound support and assisting customers with technical issues while ensuring a high-quality service experience. Candidates should have at least one year of customer service experience and a knack for problem-solving. The position offers a flexible remote work environment, competitive pay, and a comprehensive benefits package including medical and dental insurance.

Benefits

Salary up to $20/hr

DailyPay enrollment option

Comprehensive benefits

Opportunities for career advancement

Qualifications

• At least 1 year of customer service experience is essential.
• Candidates should have open availability for scheduling.
• Strong proficiency in multi-tasking is required.

Responsibilities

• Provide inbound customer support using a call flow guide.
• Assist customers in resolving basic technical issues.
• Track and document information in databases.

Skills

Customer service experience

Strong computer navigation skills

Problem-solving skills

Ability to adapt to change

Education

High school diploma or GED

Job description

Why consider this job opportunity:

• Salary up to \$20/hr, plus performance‑based incentives
• DailyPay enrollment option to access pay early
• Comprehensive benefits including medical, dental, and vision insurance
• Opportunities for career advancement with 80% of managers promoted from within
• Supportive culture with networking opportunities and mentorship programs
• Flexibility to work from home in a distraction‑free environment

What to Expect (Job Responsibilities):

• Provide inbound customer support utilizing a call flow guide
• Assist customers in resolving basic technical issues
• Track, document, and retrieve information in databases
• Offer additional products and services to customers
• Deliver exceptional customer experiences with a positive attitude

What is Required (Qualifications):

• Minimum of 1 year of customer service experience
• Open availability for scheduling
• High school diploma or GED
• Strong computer navigation skills and proficiency in multi‑tasking
• A quiet, distraction‑free home work environment with high‑speed internet

How to Stand Out (Preferred Qualifications):

• Experience with fast‑paced customer service environments
• Familiarity with automotive products and services
• Eagerness to learn new technologies and systems
• Strong problem‑solving skills and ability to adapt to change
• Previous experience in remote work settings

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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top‑tier employer.