Customer Service Rep

FUCHS LUBRICANTS CO.; City of Langley; On-site; CAD 35,817 - 38,572; Full time

Benefits offered by this job

Benefits package

Job summary

FUCHS Lubricants Co. in Canada is seeking a Customer Order Management Representative to oversee the order-to-cash process. You’ll receive and process sales orders, maintain customer data, and support pricing administration in a fast-paced manufacturing environment.

The ideal candidate has 3+ years in B2B customer service, strong English and French communication, and proficiency in Excel and SAP or similar ERP systems. Flexible hours; competitive hourly pay and benefits package.

Qualifications

• Post-secondary education or equivalent work experience.
• 3+ years in B2B customer service (preferably in an industrial/manufacturing environment).
• Strong written and verbal English and French communication.
• Microsoft Excel experience.
• ERP experience (SAP preferred).
• Exceptional communication and problem-solving skills, a proactive attitude, and the ability to thrive under pressure.
• Experience with 3rd party customer portals, Ariba is a plus.

Responsibilities

• Receive and process sales orders to ensure timely and complete delivery.
• Assist in creating and maintaining new customer accounts.
• Manage customer master data and handle pricing administration.
• Address pricing variances with customers and the sales team.
• Build and maintain strong relationships with our Canadian sales teams.
• Process return authorizations and credit requests.

Skills

Bilingual English/French

Customer service

Time management

Problem solving

Microsoft Excel

Education

Post-secondary education or equivalent

Tools

SAP

Ariba

Job description

FUCHS offers a challenging and rewarding working environment where employees are encouraged to develop and grow. We stand behind our core values: trust, creating value, respect, reliability, and integrity. Ours is a culture that fosters creativity and empowerment, values work/life balance, and gives you the freedom to excel. At FUCHS we aim to nurture your capabilities, ideas and career.

Salary

FUCHS offers competitive pay commensurate with experience in a similar position. The range for this position is $26.00 - $28.00 per hour, but actual compensation will vary depending upon a new hire’s experience and qualifications as well as internal equity.

Your Responsibilities

As a Customer Order Management Representative, you’ll be at the forefront of our order-to-cash process, ensuring everything runs smoothly and efficiently. This fast-paced role is perfect for someone who thrives on agility and excellent time management. Responsibilities include, but are not limited to:

• Receive and process sales orders to ensure timely and complete delivery.
• Assist in creating and maintaining new customer accounts.
• Manage customer master data and handle pricing administration.
• Address pricing variances with customers and the sales team.
• Build and maintain strong relationships with our Canadian sales teams.
• Process return authorizations and credit requests.

Qualifications We Are Looking For

• Post-secondary education or equivalent work experience.
• 3+ years in B2B customer service (preferably in an industrial/manufacturing environment).
• Strong written and verbal English and French communication required.
• Microsoft Excel experience.
• ERP experience (SAP preferred).
• Exceptional communication and problem-solving skills, a proactive attitude, and the ability to thrive under pressure.
• Experience with 3rd party customer portals, Ariba is a plus.
• Ability to work flexible hours between a 7:30 am – 7:30 pm (ET) / 6:30 am – 4:30 pm (PT) timeframe.

These Are Your Benefits

FUCHS offers a challenging and rewarding working environment where employees are encouraged to develop and grow as professionals. In this role, you will have the opportunity to work on projects that will expand your experience and challenge your abilities in the global marketplace. The position also offers an excellent compensation package and a comprehensive suite of benefits. Detailed benefit information can be found at the following URL: https://fuchs.com/ca/en/benefits

FUCHS Lubricants Co. is an equal employment opportunity (EEO)/AA employer and strongly supports diversity in the workplace (m/f/d/v).