Customer Service Representative

Bunzl Canada; Pitt Meadows; On-site; CAD 45,000 - 47,000; Full time

Job summary

A leading distribution company in Pitt Meadows is looking for a customer service representative to provide high-level service to clients. The role involves processing sales orders, responding to inquiries, and supporting customers with the online ordering system. Candidates should have 1-2 years of customer service experience, strong communication skills, and the ability to handle multiple tasks in a fast-paced environment. The position offers a salary between $45K and $47K annually and operates Monday to Friday, 8:00 AM - 4:30 PM.

Qualifications

• Minimum 1-2 years previous customer service experience.
• Proficient in dealing with escalated customer service situations.
• Ability to work under pressure, multitask with meticulous follow up.

Responsibilities

• Provide our clients with high level customer service.
• Enter orders accurately into the system.
• Support customers on our online ordering eComm system.

Skills

Customer service experience

Communication skills

Crisis management

Problem solving

Organizational skills

Consultative selling

Computer skills

Tools

Microsoft Office

Job description

Responsibilities

• Provide our clients with high level customer service meeting/exceeding their needs.
• Enter orders accurately into the system, checking for item accuracy and pricing, which can deviate by client.
• Support customers on our online ordering eComm system.
• Full cycle sales order processing: sales order, credit approval, invoicing and filing.
• Complete administrative work, following up with purchasing or getting back to customers, with back orders or special orders.
• Respond in an efficient and timely manner to inquiries and requests relating to our various products.
• Provide customers with simple quotes.
• Maintain current knowledge of all promotions.
• Related duties involving customer service contact, via telephone, email, fax or regular mail.
• Fill in across divisions and departments in order to provide exceptional service to our customers.
• Must be able to work with minimal supervision, while being proficient and working in a team environment.

Requirements

• Minimum 1-2 years previous customer service experience.
• Proficient in dealing with escalated customer service situations.
• Proficient verbal and written communication skills.
• Ability to work under pressure, multitask with meticulous follow up and tight deadlines.
• Solid crisis management, problem solving, administrative and organizational skills required.
• Consultative selling skills.
• Fast learner with initiative and a great work attitude.
• Ability to handle high volume calls, and a fast-paced environment.
• Strong Computer Skills, including Microsoft Office and Windows based software.

Compensation and Hours

Compensation: $45K-$47K per annum

Hours: Monday to Friday 8:00am - 4:30pm

Bunzl Canada is an equal opportunity employer. We are committed to creating an inclusive, equitable and positive working environment for all employees.