Customer Service Representative

BUNZ; Victoria; On-site; CAD 40,000 - 48,000; Full time

Job summary

Bunzl Canada Inc. in Victoria, BC is seeking a Customer Service Representative to educate customers on products, take and enter orders, and support our online ordering system.

This full-time, on-site role requires 1–2 years of customer service experience, strong communication, and the ability to work in a fast-paced environment while delivering high-quality service.

Qualifications

• 1–2 years of customer service experience.
• Strong verbal and written communication skills.
• Ability to work under pressure and meet deadlines.
• Experience with order entry and basic troubleshooting.
• Familiarity with online ordering environments (eComm).

Responsibilities

• Provide high level customer service meeting client needs.
• Enter orders accurately, verify item pricing and availability.
• Support customers on the online ordering system.
• Process sales orders: credit approval, invoicing and filing.
• Handle back orders and special orders with follow-up.
• Respond promptly to inquiries about products.
• Provide simple quotes.
• Stay informed about promotions.
• Perform related customer service tasks across departments.

Skills

Customer service

Communication

Multitasking

Problem solving

Teamwork

Crises management

Order entry

Ecommerce system

Microsoft Office

Windows-based software

Tools

Microsoft Office

Windows-based software

Order processing system

Online ordering system (eComm)

Job description

Job Category : Telesales & Customer Service

Requisition Number : CUSTO022310

Full-Time

On-site

Salary : $44,000 CAD per year

Locations

Showing 1 location

• Pay or shift range:
  Not specified

Description

The Customer Service Representative will assist customers by educating them on our products and services, answering questions, taking and entering orders, utilizing & maintaining multiple software applications including online order guides and basic troubleshooting, interacting and working with Bunzl’s internal team including sales, service, procurement, warehouse & shipping, and management etc. as required to ensure our customers’ needs are met.

Responsibilities:

• Provide our clients with high level customer service meeting/exceeding their needs.
• Enter orders accurately into the system, checking for item accuracy and pricing, which can deviate by client.
• Support customers on our online ordering eComm system.
• Full cycle sales order processing: sales order, credit approval, invoicing and filing.
• Complete administrative work, following up with purchasing or getting back to customers, with back orders or special orders.
• Respond in an efficient and timely manner to inquiries and requests relating to our various products.
• Provide customers with simple quotes.
• Maintain current knowledge of all promotions.
• Related duties involving customer service contact, via telephone, email, fax or regular mail.
• Fill in across divisions and departments in order to provide exceptional service to our customers.
• Must be able to work with minimal supervision, while being proficient and working in a team environment.

Requirements:

• Minimum 1-2 years previous customer service experience.
• Proficient in dealing with escalated customer service situations.
• Proficient verbal and written communication skills.
• Ability to work under pressure, multitask with meticulous follow up and tight deadlines.
• Solid crisis management, problem solving, administrative and organizational skills required.
• Consultative selling skills.
• Fast learner with initiative and a great work attitude.
• Ability to handle high volume calls, and a fast-paced environment.
• Strong Computer Skills, including Microsoft Office and Windows based software.
• Previous experience with forklift and order picker is an asset

Bunzl Canada Inc. ( bunzlcanada.ca ) provides the food and retail packaging, cleaning and hygiene products and equipment, safety and industrial supplies which keep over 58,000 Canadian businesses running optimally, every day. We bring our customers the advantage of global sourcing, product innovation and national scale combined with responsive local service and deep category expertise. Bunzl Canada is a certified Great Place to Work ®. We are committed to creating an inclusive, equitable and positive working environment for all employees so that they experience a strong sense of belonging, while developing individually and professionally.Bunzl Canada is an operating company of Bunzl plc (BNZL.L), a FTSE100 company listed on the London Stock Exchange. With 27,000 employees in over 30 countries, our global presence spans the Americas, Europe, Asia Pacific, and the UK and Ireland. At Bunzl, you’ll find Unlimited Potential… Your Career - - Our Future!

So, what are you waiting for? A new career awaits you with endless opportunities.