Customer Service & Moves Sales Specialist

Two Men and a Truck International Inc.; Ottawa; On-site; CAD 38,000 - 46,000; Full time

Job summary

TWO MEN AND A TRUCK is seeking a Customer Service Representative in Ottawa, Ontario to provide outstanding support on calls and online inquiries while promoting moving services and related products.

You'll coordinate moves, achieve sales and customer-satisfaction goals, handle paperwork, and follow up with customers after their move. The role emphasizes teamwork, adaptability, and a professional image.

Qualifications

• High school diploma preferred.
• 6+ months of customer service experience.
• Excellent customer service and communication skills.
• Able to sell and up-sell services.
• Team player with adaptability and professionalism.
• Bilingual skills are a plus.

Responsibilities

• Provide outstanding customer service on calls and online inquiries.
• Recommend/sell moving services and related products based on customer needs.
• Utilize sales proficiency to secure sales.
• Enter, schedule, and coordinate customer moves.
• Achieve daily, monthly, and yearly sales and satisfaction goals.
• Prepare and complete required paperwork accurately and on time.
• Follow up with customers post-move to ensure satisfaction.
• Handle customer concerns calmly and professionally.

Skills

Customer service

Sales skills

Communication

Team player

Adaptability

Computer skills

Education

High school diploma

Job description

TWO MEN AND A TRUCK is seeking a Customer Service Representative in Ottawa, Ontario to provide outstanding support on calls and online inquiries while promoting moving services and related products.

You'll coordinate moves, achieve sales and customer-satisfaction goals, handle paperwork, and follow up with customers after their move. The role emphasizes teamwork, adaptability, and a professional image.