Customer Service & Equipment Support Specialist

U-Haul International, Inc.; Ottawa; Hybrid; CAD 23,000 - 26,000; Full time

Benefits offered by this job

Paid holidays

Career stability

Gym reimbursement

Advancement opportunities

On-the-job training

Benefits plan

RRSP deductions

Profit-sharing

EAP

Mindset App

Wellness programs

Product discounts

Job summary

U-Haul is seeking a friendly Customer Service Representative in Ottawa, Ontario to assist customers inside and outside a U-Haul center, manage rentals with U-Scan, and ensure equipment is ready for use.

The role offers on-the-job education, opportunities for advancement, and bonuses such as a $100 hiring bonus and a $300 cash bonus upon certification completion, with a supportive team environment.

Qualifications

• Valid driver's license and ability to maintain a good driving record
• High school diploma or equivalent

Responsibilities

• Assist customers inside and outside a U-Haul center with U-Haul products and services
• Use smartphone-based U-Scan technology to manage rentals and inventory
• Move and hook up U-Haul trucks and trailers
• Clean and inspect equipment on the lot including checking fluid levels
• Answer questions and educate customers regarding products and services
• Prepare rental invoices and accept equipment returned from rental
• Install hitches and trailer wiring
• Fill propane (certification offered through U-Haul upon employment)
• Drive a forklift (certification offered through U-Haul upon employment)
• Other duties as assigned
• Participate in ongoing continuous U-Haul education through U-Haul University.

Education

High school diploma or equivalent

Job description

U-Haul is seeking a friendly Customer Service Representative in Ottawa, Ontario to assist customers inside and outside a U-Haul center, manage rentals with U-Scan, and ensure equipment is ready for use.

The role offers on-the-job education, opportunities for advancement, and bonuses such as a $100 hiring bonus and a $300 cash bonus upon certification completion, with a supportive team environment.