Customer Service Representative

Two Men and a Truck International Inc.; Ottawa; On-site; CAD 38,000 - 46,000; Full time

Job summary

TWO MEN AND A TRUCK is seeking a Customer Service Representative in Ottawa, Ontario to provide outstanding support on calls and online inquiries while promoting moving services and related products.

You'll coordinate moves, achieve sales and customer-satisfaction goals, handle paperwork, and follow up with customers after their move. The role emphasizes teamwork, adaptability, and a professional image.

Qualifications

• High school diploma preferred.
• 6+ months of customer service experience.
• Excellent customer service and communication skills.
• Able to sell and up-sell services.
• Team player with adaptability and professionalism.
• Bilingual skills are a plus.

Responsibilities

• Provide outstanding customer service on calls and online inquiries.
• Recommend/sell moving services and related products based on customer needs.
• Utilize sales proficiency to secure sales.
• Enter, schedule, and coordinate customer moves.
• Achieve daily, monthly, and yearly sales and satisfaction goals.
• Prepare and complete required paperwork accurately and on time.
• Follow up with customers post-move to ensure satisfaction.
• Handle customer concerns calmly and professionally.

Skills

Customer service

Sales skills

Communication

Team player

Adaptability

Computer skills

Education

High school diploma

Job description

Position:Customer Service Representative

Location: Ottawa, Ontario

Job Id:22869-A3014-2

# of Openings:1

Responsibilities

• Provide outstanding customer service on all calls and online inquiries
• Recommend/sell moving services, products, supplies, equipment, and other value-added services based on cost, availability, and customer specifications
• Utilize your sales proficiency to secure critical sales
• Enter, schedule, and coordinate customer moves
• Achieve daily, monthly, and yearly sales goals and customer satisfaction goals
• Prepare and accurately complete all required paperwork
• Follow-up with customers post-move to ensure satisfaction
• Calmly and professionally handle customer concerns, complaints, or customer service issues
• Will participate in other sales, marketing, and networking activities in addition to charitable move coordination as well as manage the PR calendar
• All other duties as assigned

Job Requirements

Because moving is stressful, we seek candidates with a commitment to customer service and an appreciation for variety in your job!

• High school diploma or post graduate is preferred.
• A minimum of six months to one year of customer service and/or office experience is required
• Outside or inbound sales and/or TWO MEN AND A TRUCKor moving industry experience is preferred
• Excellent customer service skills (friendly, courteous and helpful)
• Demonstrated understanding and application of effective selling strategies and techniques
• Confidence to initiate customer contact, and comfortable asking for the sale
• Strong team player who works productively with a wide range of people and personalities
• Comfortable in a fast-paced environment; able to adapt quickly to changing priorities
• Basic computer and keyboarding skills
• Able to perform basic business math
• Able to present a professional image at all times to customers and vendors
• Demonstrated integrity, ethical standards, and commitment to TWO MEN AND A TRUCKCore Values
• Bilingual is a plus

This job posting is for a position at the individually owned and operated TWO MEN AND A TRUCK ® franchise located in Ottawa, Ontario. The employer at this location is Mattyl Inc.