Customer Service Desk Associate — Fast-Paced Retail

Walmart Canada; Montreal; On-site; CAD 21,000 - 30,000; Full time

Job summary

Walmart Canada in Quebec City is seeking a Customer Service Desk Associate to deliver friendly, professional service at the front end and to support store operations in line with company policies. You will assist customers with refunds, exchanges and directions while upholding accurate records and pricing integrity.

The role requires flexibility for evenings, weekends and holidays, and involves scanning accuracy, tax record-keeping, and handling merchandise to ensure a smooth shopping

Responsibilities

• Follows Company procedures when processing refunds and returns and completes all required forms accurately.
• Helps customers with refunds, exchanges, questions, and directions in a friendly and professional manner.
• Keeps sales tax‑exempt records accurate and up to date by following Company guidelines.
• Sends damaged merchandise to Claims for processing and checks returned items against refund slips before placing them back on the sales floor.
• Ensures all items are scanned correctly before being returned to the sales floor to support pricing and inventory accuracy.
• Be open to working a variety of shifts, including evenings, weekends, and holidays, based on business needs.

Job description

Walmart Canada in Quebec City is seeking a Customer Service Desk Associate to deliver friendly, professional service at the front end and to support store operations in line with company policies. You will assist customers with refunds, exchanges and directions while upholding accurate records and pricing integrity.

The role requires flexibility for evenings, weekends and holidays, and involves scanning accuracy, tax record-keeping, and handling merchandise to ensure a smooth shopping