Customer Experience Desk Specialist

Walmart; Lachute; On-site; CAD 21,000 - 30,000; Full time

Job summary

Walmart Canada is hiring a Customer Service Desk Associate in Lachute, QC. You will deliver friendly customer service, help with refunds and exchanges, and support store operations while following company policies.

The role requires flexibility for evenings, weekends and holidays to ensure smooth store operations and a positive shopping experience. You will handle scanning, ticketing and accuracy tasks to support pricing and inventory controls, with emphasis on accuracy and customer care.

Qualifications

• Minimum age 16 or older.

Responsibilities

• Process refunds and returns following store procedures.
• Assist customers with questions, exchanges, and directions.
• Maintain accurate sales tax records per company guidelines.
• Send damaged merchandise to Claims and check items against refund slips.

Skills

Customer service

Refunds processing

Sales tax knowledge

Cash handling

Job description

Walmart Canada is hiring a Customer Service Desk Associate in Lachute, QC. You will deliver friendly customer service, help with refunds and exchanges, and support store operations while following company policies.

The role requires flexibility for evenings, weekends and holidays to ensure smooth store operations and a positive shopping experience. You will handle scanning, ticketing and accuracy tasks to support pricing and inventory controls, with emphasis on accuracy and customer care.