Customer Service Associate I

DOLLAR TREE STORES CANADA, INC.; Port Coquitlam; On-site; CAD 20,664 - 27,552; Part time

Job summary

DOLLAR TREE STORES CANADA, INC. is seeking a Customer Service Associate in Port Coquitlam to enhance the customer shopping experience. This part-time role includes assisting customers, managing sales transactions, and maintaining store cleanliness.

Preferred qualifications include a high school diploma and customer service experience. Candidates must be able to lift between 30 and 50 lbs. and possess strong organizational and communication skills.

Qualifications

• Previous customer service experience in retail, hotel, restaurant, grocery, or drug store is highly preferred.
• Ability to lift between 30 and 50 lbs.
• Must be able to meet demands of frequent walking, standing, stooping, and repetitive lifting.

Responsibilities

• Assist customers with questions and recommendations.
• Manage sales transactions and maintain cash security.
• Ensure cleanliness throughout the store.

Skills

Customer service skills

Organizational skills

Communication skills

Problem-solving skills

Education

High school diploma or equivalent

Job description

We’re seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer.

Responsibilities

• Assist customers with questions and recommendations.
• Manage sales transactions while working assigned cash register.
• Maintain security of cash and protect company assets.
• Keep the store well‑stocked and recover merchandise.
• Receive merchandise and help with unloading trucks, stock replenishment in accordance with productivity standards.
• Ensure a positive, safe, and respectful environment while maintaining professional and friendly interactions with customers, associates, and leaders.
• Responsible for maintaining cleanliness throughout the store, including cleaning and restocking bathrooms, sweeping and mopping floors, taking out the trash, and ensuring all areas are neat and presentable.
• Other duties as assigned.

Qualifications

• High school diploma or equivalent is preferred.
• Previous customer service experience in retail, hotel, restaurant, grocery, or drug store environment is highly preferred.
• Ability to follow instructions and interpret operational documents is required.
• Must be able to lift between 30 and 50 lbs. from floor to above shoulder height and meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling, and repetitive lifting.
• Excellent customer service and relationship management skills are required.
• Strong organizational and communication skills are required.
• Strong problem‑solving and decision‑making skills are required.

Location & Employment

Part time, 1097 Nicola Ave., Port Coquitlam, British Columbia V3B 8B2. Operations 40191, Dollar Tree.