Customer Service Associate I

DOLLAR TREE STORES CANADA, INC.; Nanaimo; On-site; CAD 20,664 - 27,552; Part time

Job summary

DOLLAR TREE STORES CANADA, INC. is seeking a part-time Customer Service Associate in Nanaimo to deliver a great shopping experience. Responsibilities include assisting customers, managing sales transactions, and maintaining store cleanliness.

The ideal candidate should have a high school diploma or equivalent, with prior customer service experience preferred. Strong organizational, communication, and problem-solving skills are required for this dynamic role.

Qualifications

• High school diploma or equivalent is preferred.
• Previous customer service experience in retail, hotel, or similar is highly preferred.
• Ability to follow instructions and interpret documents is required.

Responsibilities

• Assist customers with questions and recommendations.
• Manage sales transactions while working assigned cash register.
• Maintain security of cash and protect company assets.

Skills

Customer service experience

Ability to lift 30-50 lbs

Organizational skills

Communication skills

Problem-solving skills

Decision-making skills

Education

High school diploma or equivalent

Job description

Customer Service Associate

We’re seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer.

Responsibilities

• Assist customers with questions and recommendations
• Manage sales transactions while working assigned cash register
• Maintain security of cash and protect company assets
• Keep the store well‑stocked, and recover merchandise
• Receive merchandise and help with unloading trucks, stock replenishment in accordance with productivity standards
• Ensure a positive, safe, and respectful environment while maintaining professional and friendly interactions with customers, associates, and leaders
• Responsible for maintaining the cleanliness throughout the store, including cleaning and restocking bathrooms, sweeping and mopping floors, taking out the trash, and ensuring all areas are neat and presentable
• Other duties as assigned

Skills and Experience

• High school diploma or equivalent is preferred
• Previous customer service experience in retail, hotel, restaurant, grocery, or drug store environment is highly preferred
• Ability to follow instructions and interpret operational documents is required
• Must be able to lift between 30 and 50 lbs. from floor to above shoulder height and meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling, and repetitive lifting
• Excellent customer service and relationship management skills are required
• Strong organizational and communication skills are required
• Strong problem‑solving and decision‑making skills are required

Location

Part time 84b-3200 Island Highway,Nanaimo,British Columbia V9T 1W1 Operations 40089 Dollar Tree