Customer Service Associate I

DOLLAR TREE STORES CANADA, INC.; Coquitlam; On-site; CAD 20,664 - 27,552; Part time

Job summary

DOLLAR TREE STORES CANADA, INC. is looking for a part-time Customer Service Associate in Coquitlam, British Columbia. The role involves assisting customers, managing sales transactions, and ensuring a clean and stocked store environment.

The ideal candidate should have a high school diploma or equivalent, previous customer service experience, and the ability to lift 30-50 lbs. Strong organizational, communication, and problem-solving skills are essential for success in this position.

Qualifications

• Previous experience in a retail, hotel, restaurant, grocery, or drug store environment is preferred.
• Ability to lift between 30 and 50 lbs and meet physical demands of the job.
• Ability to follow instructions and interpret operational documents.

Responsibilities

• Assist customers with inquiries and recommendations.
• Manage sales transactions and maintain cash register security.
• Ensure store cleanliness and stock replenishment.
• Maintain a positive environment and professional interactions.

Skills

Customer service experience

Organizational skills

Communication skills

Problem-solving skills

Education

High school diploma or equivalent

Job description

Overview

We’re seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer.

Responsibilities

• Assist customers with questions and recommendations.
• Manage sales transactions while working assigned cash register.
• Maintain security of cash and protect company assets.
• Keep the store well-stocked and recover merchandise.
• Receive merchandise and help with unloading trucks, stock replenishment in accordance with productivity standards.
• Ensure a positive, safe, and respectful environment while maintaining professional and friendly interactions with customers, associates, and leaders.
• Maintain cleanliness throughout the store, including cleaning and restocking bathrooms, sweeping and mopping floors, taking out the trash, and ensuring all areas are neat and presentable.
• Other duties as assigned.

Skills & Experience

• High school diploma or equivalent is preferred.
• Previous customer service experience in retail, hotel, restaurant, grocery, or drug store environment is highly preferred.
• Ability to follow instructions and interpret operational documents is required.
• Must be able to lift between 30 and 50 lbs. from floor to above shoulder height and meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling, and repetitive lifting.
• Excellent customer service and relationship management skills are required.
• Strong organizational and communication skills are required.
• Strong problem-solving and decision-making skills are required.

Employment Information

• Part time
• 112-1090 Lougheed Hwy., Coquitlam, British Columbia V3K 6G9
• Operations 40139