Customer Service Associate I

DOLLAR TREE STORES CANADA, INC.; Surrey; On-site; CAD 20,664 - 24,796; Part time

Job summary

DOLLAR TREE STORES CANADA, INC. is seeking a Customer Service Associate in Surrey, British Columbia. This part-time role focuses on delivering a great shopping experience by assisting customers, managing cash transactions, and maintaining store cleanliness.

Ideal candidates should have a high school diploma and retail experience. Strong customer service, organizational, and communication skills are required. This position involves physical activity, including lifting and organizing merchandise.

Qualifications

• Previous customer service experience in retail, hotel, restaurant, grocery, or drug store environment is preferred.
• Ability to follow instructions and interpret operational documents is required.
• Must be able to lift between 30 and 50 lbs and handle frequent walking and lifting.

Responsibilities

• Assist customers with questions and recommendations.
• Manage sales transactions while operating assigned cash register.
• Maintain security of cash and protect company assets.
• Keep the store well-stocked and recover merchandise.
• Maintain cleanliness throughout the store.

Skills

Customer service skills

Organizational skills

Communication skills

Problem-solving skills

Education

High school diploma or equivalent

Job description

We’re seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer.

Responsibilities

• Assist customers with questions and recommendations.
• Manage sales transactions while operating assigned cash register.
• Maintain security of cash and protect company assets.
• Keep the store well‑stocked and recover merchandise.
• Receive merchandise and help with unloading trucks, stock replenishment in accordance with productivity standards.
• Ensure a positive, safe, and respectful environment while maintaining professional and friendly interactions with customers, associates, and leaders.
• Maintain the cleanliness throughout the store, including cleaning and restocking bathrooms, sweeping and mopping floors, taking out the trash, and ensuring all areas are neat and presentable.
• Other duties as assigned.

Qualifications

• High school diploma or equivalent (preferred).
• Previous customer service experience in retail, hotel, restaurant, grocery, or drug store environment (highly preferred).
• Ability to follow instructions and interpret operational documents (required).
• Must be able to lift between 30 and 50 lbs. from floor to shoulder height and meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling, and repetitive lifting.
• Excellent customer service and relationship management skills (required).
• Strong organizational and communication skills (required).
• Strong problem‑solving and decision‑making skills (required).

Location & Hours

Part time – 15150 18th Avenue, Surrey, British Columbia V4A 7B7 – Operations 40052 Dollar Tree.