Customer Service Associate – Customer Service Representative – Liberty Village

Canadian-Tire-Corporation,-Ltd.-1; Toronto; On-site; CAD 21,000 - 28,000; Full time

Benefits offered by this job

Profit-sharing (conditions apply)

Employee discount

Diverse, inclusive and safe working en

Work-life balance

Flexible work hours

Ongoing training and learning

Scholarship opportunities

Reward and recognition program

Group benefit plan (conditions apply)

On-site parking

Public transportation nearby

Free coffee

Community involvement

Job summary

Canadian Tire is seeking a Customer Service Representative to assist customers and team members in a friendly, diverse environment. You will handle inquiries, returns, exchanges and sales transactions with professionalism, while promoting a positive store experience for shoppers in a community-focused setting.

Roles include greeting customers, answering questions, processing payments, and maintaining a clean service area, with shifts spanning days, evenings, weekends and holidays as needed.

Qualifications

• Customer service experience required.
• Ability to work shifts including days, evenings, weekends and holidays.
• Approachable with strong problem-solving and decision-making skills.
• Able to stand/walk for long periods and handle physical tasks as needed.

Responsibilities

• Greet, assist and thank customers in a friendly manner, over the phone and in person.
• Respond to and handle customer inquiries, requests and concerns over the phone and in person.
• Process returns and exchanges.
• Operate cash register, computer and printer.
• Maintain the customer service area.
• Ensure compliance with Health and Safety regulations.

Skills

Customer service

Approachable

Problem solving

Attention to detail

Tools

Cash register

Job description

Are you looking for a job where you can learn, meet people, have fun, share your ideas and help customers in a family and diverse work environment? Would you like to join one of Canada’s most iconic and trusted companies? We’re 100 years young and we need you!!

Job summary

The Customer Service Representative works directly with customers and employees, handling inquiries, product returns, exchanges and sales transactions efficiently and professionally.

• An amazingly friendly team
• Continued career opportunities
• Profit-sharing (conditions apply)
• Employee discount
• Diverse, inclusive and safe working environment
• Work-life balance
• Flexible work hours
• Ongoing training and learning
• Scholarship opportunities
• Reward and recognition program
• Group benefit plan (conditions apply)
• On-site parking
• Public transportation nearby
• Free coffee
• Working for an employer that’s involved in the community
• Working for a locally owned business
• And much more!!

Responsibilities:

• Greet, assist and thank customers in a friendly manner, over the phone and in person.
• Respond to and handle customer inquiries, requests and concerns over the phone and in person.
• Process returns and exchanges.
• Operate cash register, computer and printer.
• Maintain the customer service area.
• Ensure compliance with Health and Safety regulations.

Requirements / Skills

• Customer service experience
• Ability to work shifts (days, evenings, week-ends and holidays)
• Approachable
• Ability to find solutions to problems, adapt and cope with challenging situations and make decisions
• Ability to handle physical demands including standing/walking for 8 hours while frequently lifting and carrying items, twisting, turning and reaching
• Ability to work in a fast-paced environment
• Attention to detail
• Ability to operate cash register (asset)

Our store is dedicated to promoting diversity, inclusion and belonging in the workplace by providing a work environment free from barriers where no one is denied opportunities for reasons unrelated to their abilities. We celebrate and welcome the diversity of all employees. If you are contacted for a job opportunity, please advise us of any accommodations needed to ensure fair and equitable access throughout the recruitment and selection process.

Vacancy Type:New

Canadian Tire stores are owned and operated by independent Associate Dealers. Each Canadian Tire store has the sole and exclusive right to interview, select, hire and train their staff.