Customer service assistant

Earth Options Pet Food; British Columbia; On-site; CAD 42,000 - 56,000; Full time

Job summary

Ideal candidates have 3–5 years of experience, strong English communication, and a detail-oriented, reliable, team-oriented approach in a fast-paced setting.

Qualifications

• Secondary graduation or equivalent experience required.
• 3 years to less than 5 years of experience preferred.
• English-language communication and customer service skills mandatory.

Responsibilities

• Answer written and oral inquiries from customers.
• Provide information and guidance to customers in a courteous manner.
• Perform general office duties and administrative tasks.
• Respond to client inquiries and share accurate information promptly.

Skills

Excellent communication

Multitasking

Team player

Organized

Reliability

Education

Secondary diploma or equivalent experience

Tools

Microsoft Publisher

Database software

MS Excel

MS Word

Social Media

Spreadsheet

Google Drive

Shopify

Zoho CRM

Electronic mail

Job description

OVERVIEW

LANGUAGES

• English

EDUCATION

• Secondary (high) school graduation certificate
• or equivalent experience

EXPERIENCE

• 3 years to less than 5 years

ON SITE

Work must be completed at the physical location. There is no option to work remotely.

WORK SETTING

• Business

RESPONSIBILITIES

TASKS

• Answer written and oral inquiries
• Answer inquiries and provide information to customers
• Perform general office duties
• Answer clients' inquiries and provide information

EXPERIENCE AND SPECIALIZATION

COMPUTER AND TECHNOLOGY KNOWLEDGE

• Microsoft Publisher
• Database software
• MS Excel
• MS Windows
• MS Word
• Social Media
• Spreadsheet
• Google Drive
• Shopify
• Zoho CRM
• Electronic mail

TYPE OF EXPERIENCE

• Call centre

ADDITIONAL INFORMATION

WORK CONDITIONS AND PHYSICAL CAPABILITIES

• Attention to detail
• Fast-paced environment
• Tight deadlines
• Work under pressure

PERSONAL SUITABILITY

• Punctuality
• Client focus
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Flexibility
• Organized
• Reliability
• Team player
• Initiative
• Judgement
• Ability to multitask
• Dependability
• Honesty
• Quick learner