Customer service clerk

Eco Solutions; Kingston; On-site; CAD 32,000 - 42,000; Full time

Benefits offered by this job

Free parking available

Learning/training paid by employer

Job summary

Eco Solutions in Kingston, Ontario is seeking an on-site customer service/administrative assistant with 1 year to less than 2 years of experience. You will handle inquiries, process refunds, issue receipts, and support clients after sale while maintaining organized records and efficient office operations.

Proficiency with Salesforce and MS Office (Excel, Word, Outlook) is preferred. This role emphasizes punctuality, reliability, and the ability to multitask in a fast-paced environment.

Qualifications

• Secondary school graduation required.
• 1 year to less than 2 years experience in a related role.
• On-site work at Kingston, Ontario location.

Responsibilities

• Answer written and oral inquiries.
• Provide information to customers and respond to inquiries.
• Arrange refunds and credits for customers.
• Issue receipts and other forms as required.
• Perform general office duties.
• Receive and log complaints from customers.
• Create marketing/copy content for communications.
• Answer clients' inquiries and provide information.
• Consult with clients after sale to provide ongoing support.

Skills

Attention to detail

Excellent oral communication

Organized

Team player

Multitasking

Reliability

Honesty

Education

Secondary school diploma

Tools

Salesforce

MS Excel

MS Outlook

MS Word

Internet

Job description

LANGUAGES

English

EDUCATION

• Secondary (high) school graduation certificate

EXPERIENCE

1 year to less than 2 years

ON SITE

Work must be completed at the physical location. There is no option to work remotely.

WORK SETTING

• Retail/wholesale establishment/distribution centre
• Industrial
• Private company, corporation or industry

RESPONSIBILITIES

TASKS

• Answer written and oral inquiries
• Answer inquiries and provide information to customers
• Arrange for refunds and credits
• Issue receipts and other forms
• Perform general office duties
• Receive and log complaints
• Copywrite
• Answer clients' inquiries and provide information
• Consult with clients after sale to provide ongoing support

EXPERIENCE AND SPECIALIZATION

COMPUTER AND TECHNOLOGY KNOWLEDGE

• Salesforce
• Internet
• MS Excel
• MS Outlook
• MS Word

ADDITIONAL INFORMATION

WORK CONDITIONS AND PHYSICAL CAPABILITIES

• Attention to detail
• Fast-paced environment
• Tight deadlines
• Work under pressure
• Handling heavy loads
• Repetitive tasks

PERSONAL SUITABILITY

• Punctuality
• Efficient interpersonal skills
• Excellent oral communication
• Organized
• Reliability
• Team player
• Ability to multitask
• Dependability
• Honesty

BENEFITS

OTHER BENEFITS

• Free parking available
• Learning/training paid by employer