Customer service agent

Tobermory; Pickering; On-site; CAD 22,000 - 37,000; Full time

Job summary

APS Metal Industries in Pickering, ON is seeking a customer service agent to handle inquiries, complaints, and service information. The role requires accuracy, strong communication, and dependable work habits in a full-time permanent position with a morning shift.

The ideal candidate will have 2–3 years in a related field, English fluency, and be capable of multitasking while maintaining high service standards. Training may be provided on-site.

Qualifications

• Fluent in English.
• Minimum high school diploma.
• 2–3 years of related industry experience.
• Punctuality and reliability.
• Client-focused with strong interpersonal skills.
• Excellent oral and written communication.
• Organised and flexible, able to multitask.
• Independent with good judgement.
• Good team player.
• Fast learner and proactive.

Responsibilities

• Respond to customer complaints or concerns.
• Respond to inquiries and provide information.
• Explain types and costs of services.
• Keep records and statistics.
• Carry out general office duties.
• Receive and log complaints.
• Consult with clients after the sale for ongoing support.
• Respond to client inquiries and provide information.
• Answer written and oral questions.
• Explain procedures, risks, and benefits to clients.

Skills

Interpersonal skills

Punctuality

Client focus

Oral & written communication

Team player

Initiative

multitasking

Education

Secondary (high) school graduation certificate

Tools

MS Excel

MS Outlook

MS Windows

MS Word

QuickBooks

Email

Job description

APS Metal Industries based in Pickering, ON is inviting applications from suitable candidates for the position of Customer service agent who are self-motivated and have good interpersonal skills. The candidate who got selected will be required to start work as soon as possible. The vacancies refer to Permanent employment or Full time job. The candidate must work on the morning shift.

Employer Name: APS Metal Industries
Position: Customer service agent
No. of vacancies: 1
Salary: $21.00 to $27.00 hourly (To be negotiated) / 40 hours per week
Employment type: Permanent employment, Full time
Location: Pickering, ON

• The candidate will be expected to respond to customer complaints or concerns.
• The candidate will be expected to respond to customer inquiries and provide information.
• The candidate must explain the type and cost of services provided.
• The candidate will be expected to keep records and statistics.
• The candidate will be expected to carry out general office duties.
• The candidate will be responsible for receiving and logging complaints.
• The candidate will be expected to consult with clients after the sale to provide ongoing support.
• The candidate will be responsible for responding to client inquiries and providing information.
• The candidate must respond to written and oral questions.
• The candidate must explain procedures, risks, and benefits to clients.

Job Requirements

• The candidate should be fluent in English language.
• The candidate should have minimum qualification of Secondary (high) school graduation certificate.
• The ideal candidate will have at least 2 to 3 years of experience in a related industry.
• The candidate must be punctual.
• The candidate should be client focused.
• The candidate should have effective interpersonal skills.
• The candidate must have excellent oral and written communication skills.
• The candidate should be organised and flexible in nature.
• The candidate should be reliable.
• The candidate should be a good team player.
• The candidate must be capable of acting on their own initiative.
• The candidate should have good judgemental skills.
• The candidate must be able to multitask.
• The candidate must be a quick learner.

Computer and technology knowledge

• The candidate must be familiar with the Internet, MS Excel, MS Outlook, MS Windows, MS Word,Quick Books and Electronic mail.

Work conditions and physical capabilities

• The candidate should have an eye for details.
• The candidate should be able to work in fast-paced busy environment.
• The candidate must finished the work with in the given time line.
• The candidate should be willing to work under pressure.
• Health and Long term benefits will be provided to the selected candidate.
• Under Health Benefits, the selected candidate will receive Dental plan, Disability benefits, Health care plan and Vision care benefits.
• Under Long Term Benefits, the selected candidate will receive Group insurance benefits.